7.0 Difficulty
7.3 Obtaining service
The troubleshooting chart in Section 7.1 covers most of the difficulties that you may encounter under conditions other than a failure of the UPS itself. For problems not covered in the chart, follow the procedure outlined below.
If your UPS requires service:
1.Refer to the troubleshooting chart (Sec 7.1) to eliminate any obvious causes.
2.Verify that the circuit breaker is not tripped.
■A tripped circuit breaker is the most common UPS problem! You may reset the breaker after unplugging excessive loads from the UPS.
3.Call the Customer Service Department to obtain a return material authorization number (RMA#).
■Before you call, note your UPS model, serial number, and date of purchase. Contact Customer Service at the phone number listed on the cover of this manual. Be prepared to provide a description of the problem. A technician will help you solve the problem over the phone, if possible, or will give you a RMA#.
■If the UPS is under warranty, repairs will be performed free of charge. If the warranty has expired, there will be a charge for repair.
4.Pack the UPS in its original packaging. If you do not have the original shipping materials, ask the Customer Service technician about obtaining a new set.
■It is very important that you pack the UPS properly to avoid damage in transit. Never use styrofoam beads for packaging the UPS because it will settle through beads and become damaged. Damages sustained in transit are not covered under warranty. Enclose a letter in the package with your name, RMA#, address, copy of the sales receipt, description of the trouble, your phone number, and a check (if necessary).
5.Mark your RMA# on the outside of the package.
The factory cannot accept any package without this marking.
6.Return your UPS by insured, prepaid carrier to the address on the rear of this manual.
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