APC ACPA4000 manual Warranty Procedures, Claims, Parts

Warranty Procedures

Claims

To obtain service under the warranty, contact APC Customer Support (see the back cover of this manual for contact information). You will need the model number of the Product, the serial number, and the date purchased. A technician will also ask you to describe the problem. If it is determined that the Product will need to be returned to APC, you must obtain a returned material authorization (RMA) number from APC Customer Support. Products that must be returned must have the RMA number marked on the outside of the package and must be returned with transportation charges prepaid. If it is determined by APC Customer Support that on-site repair of the Product is allowed, APC will arrange to have APC authorized service personnel dispatched to the Product location for repair or replacement, at the discretion of APC.

Parts

•APC warrants the parts of their systems for 1 year from the date of commissioning or 18 months from the ship date. This warranty only covers the cost of the part and not the labor for installation.

•Calls for warranty parts requests need to have specific unit information (serial number, model number, job number) to allow proper identification and processing of the warranty part transaction.

•A purchase order may be required to issue any warranty parts. An invoice will be sent once the parts are shipped to the field. You have 30 days to return the defective parts to APC. After 30 days, the warranty invoice will be outstanding, and payment of the invoice will be expected in full.

•Return authorization documentation will be sent with the replacement part. This documentation must be sent back with the defective part to APC for proper identification of the warranty return. Mark the warranty return number on the outside of the package.

•After the part has been received at APC, we will determine the status of the credit based on the findings of the returned part. Parts that are damaged from lack of maintenance, misapplication, improper installation, shipping damage, or acts of man/nature will not be covered under the parts warranty.

•Any warranty parts request received before 1:00 PM EST will be shipped same-day standard ground delivery. Any costs associated with Next Day or Airfreight will be the responsibility of the party requesting the part.

•Return freight of warranty parts to APC is the responsibility of the party returning the part.

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