APC AP9268 manual APC KVM Switch Installer/User Guide

APC KVM Switch Installer/User Guide

Symptom	Action
Mouse is inoperable on one	If the mouse is inoperable on a channel, try the mouse
computer channel	reset command <MR> or <MW> with that PC
	selected. (For instructions on command mode, see ‘Basic
	Operations’.)
	Verify that the cables from the computer to the APC
	KVM Switch are connected properly.
	Make sure that you have keyboard/mouse privileges for
	that channel.
	Verify that the mouse driver and application are
	configured properly for mouse support.
	Verify that the computer works properly with a mouse
	connected directly to it. If the problem persists, contact
	APC Technical Support.
Mouse is inoperable on all	Verify that the mouse is plugged into the correct PS/2
computer channels	port on the back of the APC KVM Switch.
	Try the mouse reset command <MR> or try the ‘Reset
	PS/2 Standard Mse/Kbd’ command from the OSD
	Command Menu for computers using PS/2 mice. Use
	<MW> or ‘Reset PS/2 wheel Mse/Kbd’ for computers
	using the Microsoft IntelliMouse. (For instructions on
	command mode, see the ‘Basic Operations’ chapter.)
	Verify that the mouse works when connected directly
	to a computer.
	Cycle power to the APC KVM Switch unit. (You do
	not have to power down your computers for this.) If the
	mouse remains inoperable, power down all attached
	computers, cycle power on the APC KVM Switch, then
	repower the computers. If the problem persists, contact
	APC Technical Support.
Remote Video is	Verify the remote monitor capabilities are equal to
unrecognizable	or greater than the local monitor capabilities. Plug and
	Play video is only supported on the local video port.

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