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| Appendices | |
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| Symptom | Action |
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| Keyboard is inoperable on | If keyboard does not function on one channel, verify |
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| one computer channel | that the cables from the computer to the APC KVM |
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| Switch are connected properly. |
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| If you are operating in secure mode, verify your |
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| keyboard and mouse privileges. |
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| Verify that the keyboard works properly connected |
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| directly to the computer. If the problem persists, contact |
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| APC Technical Support. |
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| Keyboard is inoperable on | If the keyboard does not work on any channel, try |
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| all channels | ‘the Reset PS/2 Mse/Kbd’ command from the OSD |
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| Command Menu. |
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| Try a different keyboard. If the keyboard still does not |
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| function, cycle the power on the APC KVM Switch unit. |
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| Cycle power on all attached computers and the |
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| APC KVM Switch unit and try again. If the problem |
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| persists, contact APC Technical Support. |
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| Keyboard is inoperable after | If you are operating in secure mode, verify your |
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| switching channels | keyboard and mouse privileges. If the problem persists, |
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| call APC Technical Support. |
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| Try changing the keyboard scan set for that channel |
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| by using the keyboard command sequence <Kn>. (For |
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| more information, see the ‘Basic Operations’ chapter.) |
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| Characters on screen do not | Try changing the keyboard scan set for that channel |
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| match keyboard input | by using the keyboard command sequence <Kn>. (For |
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| more information, see the ‘Basic Operations’ chapter.) If |
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| the problem persists, call APC Technical Support. |
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| No keyboard, video or mouse | Verify that the cable connecting the two units |
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| on expansion unit; base unit | together is correctly connected on both ends. (For |
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| is functioning properly | additional information, see the ‘Installation’ chapter.) If |
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| the problem persists, contact APC Technical Support. |
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