APC AP9268 manual Symptom

APC KVM Switch Installer/User Guide

Symptom	Action
OSD menu does not “pop-up”	Verify that you are pressing the Control key twice
	within one second. If the problem persists, contact
	APC Technical Support.
Unable to change channels	Verify that the channel is powered. Check the
using OSD	address configured in OSD. If the computer is
	powered and the address is correct, call APC
	Technical Support.
Administrator password is	Call Technical Support.
forgotten
User password is forgotten	Contact your system administrator.
General Keyboard/Video	If the building has 3-phase AC power, ensure
Problems	that the computer, the APC KVM Switch and the
	monitor are on the same phase. Best results are
	obtained when they are on the same circuit.
	Use only APC supplied cable. APC warranties
	do not apply to damage resulting from user sup-
	plied cable.
	Do not use a 2-wire extension cord in any APC
	product configuration.
	Test AC outlets at computer, APC KVM Switch and
	monitor for proper polarity and grounding.
	Use only with grounded outlets at the computer,
	APC KVM Switch and monitor. When using a
	backup power supply (UPS), power the computer,
	APC KVM Switch and the monitor off the supply.
Poor Video Quality	Verify that the length of Category 5 cable
at Remote User	between the APC KVM Switch and Remote User
	is 500 ft or less. Make sure the video connectors
	at both ends are firmly seated. Make sure that the
	Category 5 connectors are properly inserted. Make
	sure that the modular plugs on the Category 5
	cable were properly crimped onto the cable.

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