APC KVM Switch Installer/User Guide
Symptom | Action |
|
|
OSD menu does not | Verify that you are pressing the Control key twice |
| within one second. If the problem persists, contact |
| APC Technical Support. |
|
|
Unable to change channels | Verify that the channel is powered. Check the |
using OSD | address configured in OSD. If the computer is |
| powered and the address is correct, call APC |
| Technical Support. |
|
|
Administrator password is | Call Technical Support. |
forgotten |
|
|
|
User password is forgotten | Contact your system administrator. |
|
|
General Keyboard/Video | If the building has |
Problems | that the computer, the APC KVM Switch and the |
| monitor are on the same phase. Best results are |
| obtained when they are on the same circuit. |
| Use only APC supplied cable. APC warranties |
| do not apply to damage resulting from user sup- |
| plied cable. |
| Do not use a |
| product configuration. |
| Test AC outlets at computer, APC KVM Switch and |
| monitor for proper polarity and grounding. |
| Use only with grounded outlets at the computer, |
| APC KVM Switch and monitor. When using a |
| backup power supply (UPS), power the computer, |
| APC KVM Switch and the monitor off the supply. |
|
|
Poor Video Quality | Verify that the length of Category 5 cable |
at Remote User | between the APC KVM Switch and Remote User |
| is 500 ft or less. Make sure the video connectors |
| at both ends are firmly seated. Make sure that the |
| Category 5 connectors are properly inserted. Make |
| sure that the modular plugs on the Category 5 |
| cable were properly crimped onto the cable. |
|
|
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