Other Problems, If you forgot your password | Apple G4 17-inch

ÂIf you recently installed additional memory, make sure that it is correctly installed and that it is compatible with your computer. See whether removing it allows the computer to start up (see page 57).

ÂIf you are still unable to start up your computer, see the service and support information that came with your PowerBook for information on contacting Apple for service.

If the display suddenly goes black or your system freezes

Try restarting your system.

1Unplug any devices that are connected to your PowerBook except the power adapter.

2Hold down the Command (x) and Control keys and press the Power button (®) to restart the system.

3Let the battery charge to at least 10 percent before plugging in any external devices and resuming your work.

To see how much the battery has recharged, look at the Battery status icon in the menu bar.

Other Problems

If you forgot your password

You can reset your administrator password.

1Insert your Mac OS X Install Disc 1. Then restart your computer and hold down the C key as it starts up.

2Choose Installer > Reset Password from the menu bar. Follow the instructions on the screen.

If you have a problem with an application

ÂFor problems with software from a manufacturer other than Apple, contact the manufacturer. Software manufacturers often provide software updates on their websites.

ÂYou can configure your PowerBook to automatically check for and install the latest Apple software using the Software Update pane of System Preferences. For more information, choose Help > Mac Help from the menu bar and search for “Software Update.”

If you have trouble using AirPort Extreme wireless communication

ÂMake sure you have properly configured the software according to the instructions that came with your AirPort Extreme Card, base station, or AirPort Express.

ÂMake sure the computer or network you are trying to connect to is running and has a wireless access point.

Chapter 5 Troubleshooting

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Apple G4 17-inch Other Problems, If the display suddenly goes black or your system freezes, If you forgot your password

Contents

User’s Guide Page Contents Appendix B Appendix aAppendix C Appendix D Getting Started Your PowerBook is a full-featured notebook computer Basic Features of Your PowerBook Brightness controls Additional Features of Your PowerBook Security slot Prepare to Get Connected Setting UpPlug In the Power Adapter PPP To transfer information, you must have the following Using the Setup Assistant, you can transferTransferring Files From Another Mac? To connect to a phone line Connect Your Cables To connect to a DSL or cable modem or an Ethernet network Turn On Your PowerBook Nothing happens when you press the Power button Problems Turning the Computer On? To put the computer to sleep, do one of the following How Do I Turn My PowerBook Off?Putting Your PowerBook to Sleep To shut down your computer, do one of the following Shutting Down Your PowerBookTo wake the computer What’s Next? Calibrating Your BatteryTo initially calibrate your battery, follow these steps Mac OS Help What If I Have More Questions?Other Support Basics Changing the Size of Images on the Screen Adjusting Your DisplayTo turn off the automatic display brightness feature To adjust the resolution on your display Using Your Power Adapter Tips for Using the Trackpad Using the Trackpad Using the Keyboard Using a Mouse Learning About Mac OS Customizing Your Desktop and Setting Your Preferences To set up a printer Using ApplicationsConnecting to a Printer Monitoring Printing Playing a CD and Connecting HeadphonesTo monitor printing To learn more about iTunes Keeping Your Software Up to Date Connecting a Camera or Other FireWire or USB DeviceTo check for updated software Transferring Files to Another Computer Connecting to a NetworkUsing the Internet To force an application to quit When an Application Freezes Using Your Computer Universal Serial Bus USB Using USB DevicesUSB Devices and Battery Power For More Information on USB Using Multiple USB Devices at the Same Time FireWire FireWire Target Disk Mode Using FireWire DevicesFireWire Devices and Battery Power PC Cards For More Information on FireWire Inserting and Ejecting a PC Card Using Bluetooth DevicesFor More Information on PC Cards To eject a PC Card Sending a File to a Bluetooth Enabled Device Setting Up Bluetooth File ExchangeSetting Up Bluetooth Connections To send a file to a Bluetooth enabled device AirPort Extreme Wireless Networking and Internet AccessFor More Information on Bluetooth Wireless Technology For More Information on AirPort Extreme How AirPort Extreme Provides Wireless Internet Access Ethernet 10/100/1000Base-T For More Information on Using Ethernet Connecting Speakers and Audio Devices Using Your Modem External Video Support DVI, VGA, and S-Video Sudden Motion Sensor Connecting an External Display or Projector Using Your PowerBook With the Display Closed Connecting a Television, VCR, or Other Video Device Using Your SuperDrive Inserting a CD or DVD Disc To install or use programs from a CD or DVD discEjecting a Disc To eject a disc, do one of the following Recording CD-R and CD-RW Discs Playing DVD DiscsTo record data on a CD-R or CD-RW disc To record music from your iTunes library To record data on DVD-R, DVD+R, DVD-RW, or DVD+RW discs BatteryRecording Information on a DVD Battery To replace the battery Removing and Replacing the BatteryTo remove the battery Battery-Conservation Tips Charging a Battery Security Slot For More Information on Your PowerBook Battery For More Information on Security Options Adding Memory To Your Computer Installing Additional Memory To install additional memory Adding Memory to Your Computer 30O Adding Memory to Your Computer To check the computer’s memory Making Sure Your Computer Recognizes New Memory If the computer won’t respond or the pointer won’t move Problems That Prevent You From Using Your Computer If the computer won’t turn on or start up If you forgot your password Other ProblemsIf you have a problem with an application If the display suddenly goes black or your system freezes If you have trouble ejecting a disc If you suspect a problem with your computer hardwareIf you have problems with your Internet connection Installing Applications Reinstalling the Software That Came With Your ComputerInstalling Mac OS X and Applications To use Apple Hardware Test Using Apple Hardware TestInstalling Mac OS Locating Your Product Serial Number Installing Xcode ToolsPage Operating Environment Power Adapter Battery Connecting a Phone Line to the Internal Modem Plugging In the Power AdapterConnectors and Ports Appendix Carrying Your PowerBook Using Your PowerBookStoring Your PowerBook Cleaning Your PowerBook General Safety Instructions Keyboard and Trackpad Battery Avoid Hearing Damage Apple and the EnvironmentErgonomics Built-in Display ChairExternal Mouse Page There are four kinds of Internet connections Connecting to the Internet To find the settings on a Mac OS 9 computer To find the settings on a Mac OS X computerTo find the settings on a Windows PC Before You Connect to the Internet Gathering the Information You Need Dial-Up Modem With Point-to-Point Protocol PPP Connections Entering Your Information Appendix C Connecting to the Internet DSL, Cable Modem, or LAN Internet Connections To test your Internet configuration To set up Network preferences for the built-in Ethernet port To set up a manual configuration Manual Configuration To set up a Dhcp configuration Dhcp Configuration To set up a PPPoE connection PPPoE Configuration AirPort Extreme Wireless Connection To check if you have access to an AirPort Extreme network Setting Up an AirPort Extreme Connection Manually Appendix C Connecting to the Internet To test your AirPort Extreme connection PPPoE Connections Troubleshooting Your ConnectionCable Modem, DSL, and LAN Internet Connections Network Connections Top Ten Questions How does the Mac OS X interface work? How do I make my PowerBook battery last longer?Forgot my password. How do I reset it? Appendix D Top Ten Questions Page Vcci Class B Statement Europe EU Declaration of Conformity Laser Information Telephone Line Problems Information You Need in the United Kingdom 103 Page Index 106 107 108 Page Page