Apple MC164LL/A, MC381LL/A Tips and Troubleshooting, Rs Reset, Retry, Restart, Reinstall, Restore

Models: MC164LL/A MC381LL/A MB867LL/A

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Tips and Troubleshooting

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Most problems with iPod shuffle can be solved quickly by following the advice in this chapter.

The 5 Rs: Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with iPod shuffle. Try these steps one at a time until the problem is resolved. If one of the following doesn’t help, read on for solutions to specific problems.

ÂReset iPod shuffle by turning it off, waiting 10 seconds, and then turning it back on again.

ÂRetry with a different USB 2.0 port if you cannot see iPod shuffle in iTunes.

ÂRestart your computer, and make sure you have the latest software updates installed.

ÂReinstall iTunes software from the latest version on the web.

ÂRestore iPod shuffle. See “Updating and Restoring iPod shuffle Software” on page 31.

If the status light glows red persistently or you hear the error message “Please use iTunes to restore”

Connect iPod shuffle to your computer and restore it in iTunes. See “Updating and Restoring iPod shuffle Software” on page 31.

If iPod shuffle won’t turn on or respond

ÂConnect iPod shuffle to a high-power USB 2.0 port on your computer. Your iPod shuffle battery may need to be recharged.

ÂTurn iPod shuffle off, wait 10 seconds, and then turn it on again.

ÂYou may need to restore iPod shuffle software. See “Updating and Restoring iPod shuffle Software” on page 31.

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Apple MC164LL/A, MC381LL/A, MB867LL/A manual Tips and Troubleshooting, Rs Reset, Retry, Restart, Reinstall, Restore