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Asus MA356*/A manual Learning More, Service, and Support, Online Resources, Onscreen Help

Models: MA356*/A

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Learning More, Service, and Support

If your Mac Pro needs service, take it to an Apple Authorized Service Provider or contact Apple for service. You can find more information about your Mac Pro through online resources, onscreen help, System Profiler, or Apple Hardware Test.

If you didnÕt order AirPort or Bluetooth wireless technology with your Mac Pro, contact an Apple Authorized Service Provider or an Apple Store.

Online Resources

For online service and support information, go to www.apple.com/support/. Choose your country from the pop-up menu. You can search the AppleCare Knowledge Base, check for software updates, or get help on AppleÕs discussion boards.

Onscreen Help

You can often find answers to your questions, as well as instructions and troubleshooting information, in Mac Help. Choose Help > Mac Help.

System Profiler

To get information about your computer, use System Profiler. System Profiler shows you which hardware and software is installed, the serial number and operating system version, how much memory is installed, and more. To open System Profiler, choose Apple ( ) > About This Mac from the menu bar and then click More Info.

Apple Hardware Test

You can use Apple Hardware Test to diagnose hardware problems on your Mac Pro. For more information, see ÒUsing Apple Hardware TestÓ on page 63.

66Chapter 4 Troubleshooting

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Asus MA356*/A Learning More, Service, and Support, Online Resources, Onscreen Help, System Profiler, Apple Hardware Test

Contents

User’s Guide Includes setup, expansion, and troubleshooting information for yourMac Pro Mac Pro computerApple Computer, Inc 2006 Apple Computer, Inc. All rights reserved 5 Chapter 1 Getting Started Contents53 Chapter 4 Troubleshooting 15 Chapter 2 Getting to Know Your Mac Pro69 Appendix A Specifications 77 Appendix B Safety, Maintenance, and Ergonomics87 Index Setting Up Your Mac Pro Getting StartedStep 1 Position your computer and display Step 2 Plug in the power cord Chapter 1 Getting StartedStep 3 Connect the display 8 Chapter 1 Getting StartedDisplay VGA connector on display cableport AdapterStep 4 Connect an Ethernet cable Step 5 Connect the keyboard and mouse10 Chapter 1 Getting Started Plug the mouse into a USB port on the keyboard KeyboardMouse Apple keyboard extension cableChapter 1 Getting Started Step 7 Use Setup Assistant Need Help Setting Up?Using a Wireless Keyboard and Mouse Step 6 Turn on your Mac ProPutting Your Mac Pro to Sleep or Shutting It Down Putting Your Mac Pro to SleepShutting Down Your Mac Pro To wake your computer from sleep, do one of the followingGetting to Know Your Mac Pro Getting the Latest InformationFireWire 800 port Basic Features on the Front of Your Mac Pro¨ Power button FireWire 400 portOptical drive ¨ Power buttonH FireWire 400 and 800 ports USB 2.0 portsH FireWire 800 port Ports and Connectors on the Back of Your Mac ProPower socket ´ Locking latch d USB 2.0 ports H FireWire 400 port Chapter 2 Getting to Know Your Mac ProLocking latch Power socketH FireWire 400 and 800 ports USB 2.0 portsAudio line-in port Audio line-out port More Ports and Connectors on the Back£ DVI display port £ DVI display port Chapter 2 Getting to Know Your Mac ProOptical digital audio in and out ports PCI Express expansion slots£ DVI display ports Analog audio line-in portSlot 1 Double-wide PCI Express graphics graphics card installed Internal Expansion OptionsSlots 2-4 PCI Express Battery Optical drive carrierHard disk drive BatteryOptical drives PCI Express slotsGetting Answers More InformationTo open Mac Help Chapter 2 Getting to Know Your Mac Pro Using your mouse or keyboardTo learn about Changing System PreferencesPage å ÒReplacing the Internal Backup BatteryÓ on page å ÒOpening the ComputerÓ on page å ÒInstalling MemoryÓ on pageå ÒInstalling Internal Storage DevicesÓ on page Working Inside Your ComputerOpening the Computer 4 Unplug all the cables and the power cord from the computer Touch the metal on top of the computerChapter 3 Working Inside Your Computer 5 Hold the side panel and lift the latch on the back of the computer Chapter 3 Working Inside Your ComputerLift the latch while holding the side panel Chapter 3 Working Inside Your Computer Important When you remove the side panel, hold it securely6 Remove the side panel Pull the top of the side panel out and lift it upInstalling Memory To install memory 2 Remove the memory card and place it on a soft clean clothChapter 3 Working Inside Your Computer 3 Open the ejectors on the DIMM slot by pushing them out to the sides 5 Lay your Mac Pro down on a soft, clean cloth on the desk or work surface to avoid scratching the work surface or your Mac Pro 7 Stand your Mac Pro up and replace the side panel Place the side panel in the slot and then push to closeChapter 3 Working Inside Your Computer 8 Push the latch down to secure the side panel of the computerChapter 3 Working Inside Your Computer Installing Internal Storage Devices Installing SATA 3 Gbps Hard Disk Driveså Height 1.0 inch To install a hard disk drive Position the connectors towards the rear 6 Replace the side panel and push the latch down to secure it Make sure the latch is upChapter 3 Working Inside Your Computer Replacing the Optical Drive To replace the optical driveChapter 3 Working Inside Your Computer Four extra screws 8 Attach the power and ribbon cables to the back of the drive Middle connectorsChapter 3 Working Inside Your Computer 10 Replace the side panel and push the latch down to secure it 46 Chapter 3 Working Inside Your ComputerAbout PCI Express Cards To install a PCI Express cardAdding PCI Express Cards Chapter 3 Working Inside Your Computer3 Unscrew the captive screw in the PCI bracket and remove the bracket Did You Know?-Installing a Full-Length PCI Card Chapter 3 Working Inside Your ComputerReplacing the Internal Backup Battery To replace the batterySlide the old battery out. Insert the new battery positive + side up Remove the card in slot 1. Push on the tab to release the catchPage Troubleshooting4 Problems with Your Mac ProThe computer won’t respond or the pointer won’t move The computer won’t turn on or start up The status light flashes and the computer won’t start up You are unable to eject a discIf that doesn’t work å One short flash followed by a longer off period No valid memoryYou have a problem using your computer or working with Mac OS Problems with SoftwareYou have a problem with a software program To force an application to quitProblems with AirPort Wireless Communication To check for updated softwareKeeping Your Software Up to Date Problems with Your Display No image appears on the screenAfter you change the screen resolution, desktop icons move The screen image appears dim or flickersNo colors appear on the screen or the colors don’t look right The screen freezes Problems with Your Internet ConnectionTo use Network Diagnostics The light on the front of the display is flashingCable Modem, DSL, and LAN Internet Connections Turn the modem on and off to reset the modem hardwareCheck System Preferences settings PPPoE ConnectionsNetwork Connections Using Apple Hardware Test To use Apple Hardware TestInstalling Applications Reinstalling the Software that Came with Your ComputerInstalling Mac OS To install Mac OSMaximizing Ethernet Performance Onscreen Help Learning More, Service, and SupportOnline Resources System ProfilerPhone AppleCare Service and Support InformationCountry WebsiteLocating Your Serial Number 68 Chapter 4 TroubleshootingRandom-access memory RAM SpecificationsAProcessor and Memory Specifications ProcessorVideo Display Modes SuperDrive DVD+R DL/DVD±RW/CD-RW SpecificationsGraphics Card å Disc diameters supported 12 cm and 8 cmUSB Specifications FireWire Specificationså Data transfer speed AirPort Extreme Specifications Optional Ethernet SpecificationsBluetooth 2.0+EDR Specifications Optional PowerCompatibility Optical Digital Audio Specificationså Signal-to-noise ratio Greater than130 dB å Bits per sample 16-bit or 24-bitå Signal-to-noise ratio Greater than 90 dB Analog Audio SpecificationsAnalog audio out using the headphone jack typical values å Jack type 1/8Ó mini å Bits per sample 16-bit or 24-bitFireWire devices Power SupplyPower Requirements for Expansion Cards and Peripherals Analog audio line out typical valuesBattery System Clock and BatteryDimensions and Operating Environment DimensionsImportant Safety Information Safety, Maintenance, and ErgonomicsAppendix General Maintenance Apple and the EnvironmentTo keep your optical drive working properly Protecting Your Optical DriveMaintaining Your Display To maintain your display and ensure its long lifeImportant Ergonomic and Health-Related Information Forearms and hands in a straight line Avoid Hearing Damage å Avoid turning up the volume to block out noisy surroundingså Turn the volume down if you canÕt hear people speaking to you Communications Regulation Information Compliance StatementRadio and Television Interference Bluetooth Industry Canada Statement Wireless Radio UseFCC Bluetooth Wireless Compliance Bluetooth Europe-EU Declaration of ConformityIt also complies with the Canadian ICES-003 Class B Specification Taiwan Wireless Statements Korea Keyboard Statement Taiwan StatementVCCI Class B Statement Singapore Wireless Certification Korea Statements Taiwan Class B StatementENERGY STAR Compliance Using an External USB ModemBattery Disposal Disposal and Recycling InformationIndex Index