Case of Difficulty, If you have no dial tone | AT&T 9465 guide

9465 book_1ATT 2/29/00 11:24 PM Page 47

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below.

For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase.

If the phone does not work at all, check these items first:

•Make sure the power cord is plugged into the base and an electrical outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.

•If the phone does not beep, or beeps four times when you press P, the battery pack might need recharging or replacement.

•If the battery does not charge after six hours, replace it with Replacement Battery XXXX (SKU# XXXXX).

•Make sure the battery pack is installed correctly.

If the above suggestions do not solve the problem, try re-initializing the handset and base (see “To re-initialize the handset and base”).

If you have no dial tone:

Check all the previous suggestions. If you still do not hear a dial tone, disconnect the phone and try another phone in the same jack. If there is no dial tone on that phone either, the problem is probably in your wiring or local service.

If you hear a two-beep signal when you try to use the handset:

•The handset and base are not communicating properly. You might be out of range. Move closer to the base and try again.

•If moving closer to the base does not help, follow the directions below to re-initialize the handset and base.

To re-initialize the handset and base:

1Disconnect the power to the base.

2Remove the handset battery pack.

3Wait at least 15 seconds.

4Insert the handset battery pack.

5Connect the power to the base.

6Put the handset in the base to re-initialize.

IN CASE OF DIFFICULTY

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AT&T 9465 manual Case of Difficulty, If the phone does not work at all, check these items first, If you have no dial tone

Contents

Book1ATT 2/29/00 1123 PM Part 1 Important Product Information Revised 2/29/00 Contents Book1ATT 2/29/00 1123 PM Before You Install Installation Install the handset battery Table/Desk and Wall InstallationAttach belt clip to the cordless handset optional Connect the telephone line cord Power cordConnect Check for dial tone Softkeys Feature SetupMessage Window Display Dial Mode Telephone Feature SetupRinger Off / Battery Save Handset Ringer Program Home and Local Area Codes Caller ID Feature Setup Call List Options Caller ID with Call Waiting Setup Answering System Feature Setup Ring Select / Toll Saver Select Your AnnouncementAudible Message Alert Review Feature Settings Change Remote Access CodeChange Priority Calling Code Record Your Announcement from the Base Set the Clock Delete an Announcement Menu Intcm SPEC-ANN Specific Annc View ADD Caller Specific Outgoing Announcement Feature Setup Review Caller Specific Outgoing Announcements Delete a Caller Specific Outgoing Announcement Telephone Operation Redial Plus RedialTemporary Tone Hold MuteIntercom To return to the call, select Unhold Headset Jack Record a Phone Conversation AT the Base Speaker Volume Base Ringer Volume Handset Locator Page/Intercom Priority Ring Telephone MEMORY/DIRECTORYTalking Caller ID Store a Number in Memory from the Handset Step Memory / Directory Replace a Stored Number Store a Pause in a Memory NumberStore a Name with a Memory Number Dial a Memory Number Store a Talking Caller ID Announcement with a Memory Number Delete Memory Numbers View Memory Numbers Review Talking Caller ID Edit Memory Numbers Call History in Telephone Memory Answering System Operation Audible IndicatorsAbout Mailboxes Announcement Play/Silent Call Screening/Intercept Answering CallsAnnouncement Bypass Record a Memo Listen to, Save & Delete Messages CL ↔ AO Connect with the Answering System Call ScreeningFrom the Cordless Handset From a Touch Tone Phone Remote Access Commands Select an Outgoing End remote access callAnnouncement Set the Clock Voice Help Menu Audible Signals About Caller Identification Caller ID Operation Incoming Call History Call WaitingMailbox Link Memory Match Display Dial Review Call History Delete a Specific Call Record Delete Call Records from Call History Delete All Call Records Caller ID Display Messages Operating Range Charge the Handset Battery Pack Battery LifeBatteries Batteries Replace the Handset Battery Pack If the phone does not work at all, check these items first Case of DifficultyIf you have no dial tone To re-initialize the handset and base If the phone does not ring when you receive a call If you hear noise or interference when using the phoneIf the caller’s name or phone number is not displayed If messages are incomplete If speakerphone conversation sounds distortedIf you have difficulty hearing messages If your outgoing announcement isn’t clear If CL appears in the Message Window Index Index Answering System Remote Commands Remote Command Press