Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call
My telephone does not work at all.
•Make sure the power cord is securely plugged in.
•Make sure the battery pack is installed and charged correctly (see page 7).
•Make sure the telephone line cord is securely plugged firmly into the telephone base and the telephone wall jack.
•Charge the battery pack in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.
•Reset the base. Unplug the unit’s electrical power. Wait for approxi- mately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to reset.
•You may need to purchase a new battery pack, please refer to page 7 of this user’s manual.
•Disconnect the telephone base from the modular jack and plug in a working telephone. If it still does not work, the problem is probably in the wiring or the local service. Call the local telephone company.
I cannot get a dial tone.
•First try all the suggestions above.
•Move the cordless handset closer to the telephone base. You might have moved out of range.
•Your line cord might be malfunctioning. Try installing a new line cord.
•If the previous suggestions don’t work, disconnect the telephone base unit from the telephone jack and connect a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or local service. Contact your local telephone company.
I cannot dial out.
•First try all the suggestions above.
•Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.
•Make sure your telephone is set to the correct dial mode for the type of service that you have (pulse or touch tone). Refer to the Installation section of this user’s manual (page 13) to set the dial mode.
•If the other telephones in your home are having the same problem, the problem is in your wiring or local service. Contact your local tele- phone company (charges may apply).
•Eliminate any background noise. Noise from a television, radio or other appliance may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.
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