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Appendix
Troubleshooting
If the memory is full or the answering system is off, the answering system
answers after 10 rings.
In some cases, the answering system is affected by the ringing system
used by the telephone service provider.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail indicators on page 44). To determine
how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
The answering system announces “time and date not set.”
You need to reset the date and time (see set date/time on page 13).
The answering system does not respond to the remote commands.
Make sure to enter your remote access code correctly (see remote access
code on page 42).
Make sure you are calling from a touch-tone telephone. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the telephone line you are using. Press
dialing keys firmly.
The answering system does not record messages.
Make sure the answering system is on (see Answer on/off on page 40).
Make sure the memory of the answering system is not full. When the
answering machine memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail indicators on page 44). To determine
how many rings activate your voicemail, contact your telephone
service provider.
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