Your CALLMASTER Voice Terminal
The AT&T CALLMASTER® voice terminals referred to in this manual include the CALLMASTER II and the CALLMASTER III models. Both of these voice terminals have been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of DEFINITY Generic 1, Generic 2, and Generic 3.
The CALLMASTER II and the CALLMASTER III are identical in appearance. Each has six buttons that can be used for either call appearances or features and 15 buttons that are administered exclusively for features. They also have a 2-line supertwist liquid crystal display for showing call-related information, and designated buttons for both the ACD Log In and Release features.
The CALLMASTER II has a built-in Recorder Interface which allows you to connect the voice terminal to a recording device so that you can record all voice interactions. The CALLMASTER III does NOT have a Recorder Interface. For easy identification of which model you are using, see the model number printed on a sticker on the bottom of each CALLMASTER voice terminal.
NOTE: The tape recorder used with CALLMASTER II voice terminal with Recorder Interface must be purchased by the user; it is not provided with the voice terminal.
For more information on using ACD features, see DEFINITY Generic 1 and Generic 3 ACD Agent Instructions, 555-204-722; DEFINITY Generic 2 and System 85 ACD Agent Instructions, 555-104-713;DEFINITY Generic 1 and Generic 3 ACD Supervisor Instructions,
555-230-724; and DEFINITY Generic 2 and System 85 ACD Supervisor Instructions, 555-104-714.
THE HEADSET (OR THE HANDSET)
Since the CALLMASTER voice terminal is most often used with a headset, each set has two headset jacks, one on each side of the housing, so that one or two headsets can easily be connected. The voice terminal is immediately off-hook when the headset is plugged into the voice terminal.
With the use of an optional handset D-Kit, a K-2G2 optional handset can be added to the voice terminal. (See ‘‘Orderable Equipment’’ in the Installation section of these instructions for Comcodes of the handset D-Kits and individual parts.) This kit includes a handset and handset cord, a PJ327 adapter so that the handset cord can be connected to one of the headset jacks, and a cradle in which the handset can be kept when it is not in use. (This cradle cannot be used as a switchhook).
