If you have both a handset and a headset plugged into a CALLMASTER voice terminal, you may want to unplug the handset when you are not using it, since it can pick up nearby noises (such as papers being shuffled) which may be heard over the headset.
THE RECORDER INTERFACE
The CALLMASTER II with Recorder Interface is designed for recording calls on a standard analog tape recorder. [A recorder with AGC (Automatic Gain Control) is recommended.] With this interface, a warning tone, a soft beep repeated every 15 seconds, notifies the agent and the calling party that the call is being recorded. Be aware that this tone may be a legal requirement. To generate this warning tone while using the Service Observing feature to monitor calls, the ACD split supervisor must activate the listen/talk mode and remain in this mode while the call is being recorded.
Important: The use of service observing features and call recording features may be subject to federal, state, and local laws, rules, or regulations and may be prohibited pursuant to the laws, rules, or regulations or require the consent of one or both of the parties to the conversation. Customers should familiarize themselves with and comply with all applicable laws, rules, and regulations before using these features.
ORGANIZATION OF THIS GUIDE
This user’s guide is divided into four main sections:
Feature
Feature
Technical
2
