Commonly Used Keys
There are certain keys on the dial pad that have a consistent
use no matter what you’re doing with voice messaging:
**Returns you to the
0 Transfers you to attendant
# Accepts an entry OR gives access to company directory * Backs up to previous step or cancels an action
Note: If you have a Merlin Plus, a Merlin 1030/3070, or a Merlin with Feature Package 2 installed, you may have to press the pound key twice to generate a tone. If you do not hear a tone when pressing your pound key, try pressing it twice.
Know Your Mailbox
A voice mailbox includes:
●
●
A personal password which allows you to open
your mailbox and check messages.
Primary and alternate greetings that callers
hear when they reach your mailbox.
