●Tell the caller that you will transfer them to the CLASSIC MAIL system. Transfer the caller to intercom 11 and hang up.
The CLASSIC MAIL system will prompt the caller to enter the intercom number of the party they want to reach. After they enter it, the CLASSIC MAIL system will transfer them. You will not be able to dial the desired inter- com number for them because your Merlin telephone does not generate Touch Tone signals during intercom calls. These Touch Tone signals are required to dial into CLASSIC MAIL system. As a courtesy to the caller, it’s a good idea to tell them in advance the intercom number of their desired party. Note that this procedure will not work for calls arriving on lines that have been identified to the CLASSIC MAIL system as being “out of service.”
