Chapter 4
Troubleshooting
If the ADSL Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider. This could save your time and effort but if the symptoms persist, then consult your service provider.
Problems Starting Up the ADSL Router
Problem
Corrective Action
None of the LEDs are on when you turn on the ADSL Router.
Check the connection between the adapter and the ADSL Router. If the error persists, you may have a hardware problem. In this case, you should contact technical support.
Problems with the WAN Interface
Problem
Corrective Action
Initialization of the PVC connection failed.
Ensure that the cable is connected properly from the ADSL port to the wall jack. The ADSL SYN LED on the front panel of the ADSL Router should be on. Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are the same as what you collected from your telephone company and ISP.
Reboot the ADSL Router. If you still have problems, you may need to verify these variables with the telephone company and/or ISP.
Problems with the LAN Interface
Problem
Corrective Action
Can’t ping any station on the LAN.
Check the LAN LNK LED on the front panel. The LED should be on for a port that has a station connected. If it is off, check the cables between your ADSL Router and the station.
Verify that the IP address and the subnet mask are consistent between the ADSL Router and the workstations.
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