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Avaya 2030, 2050 Redial, Return a Missed Call, Answer Calls Using a DSS/BLF Key, Set a Divert

Models: 2030 2050

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The 2030 & 2050 Phone

Notes for Notes for INDeX Users

This section is for 2030/2050 telephone users who were previously using their telephone on an Avaya INDeX telephone system. The same phones can be connected to an IP Office telephone system using an IP Office Digital Terminals (DT) expansion module or an INDeX Media Gateway.

Most of the phone features will operate in the same way. Listed below are those which have some differences.

Redial

1.Press REDIAL to see the last number dialed, then:

•Press SCROLL or REDIAL again to see other previous dialed numbers (last 10).

•Press zCALL to redial the number shown.

•Press zDELETE to remove the number shown.

Return a Missed Call

The number (1 to 30) shown at the bottom-right of the phone display when idle is a call history which includes missed calls.

1.Press the z display key next to the number, then:

•Press SCROLL or the z display key again to display the next stored number.

•Press zCALL to dial the number shown.

•Press zDELETE to remove the number shown.

Answer Calls Using a DSS/BLF Key

1. Press the DSS key and then press SPEAKER.

Set a Divert

Operates the same as on an INDeX system except uses zSET and zCLEAR to make the divert active or inactive.

General Differences:

•LOG ON: As INDeX but does not disappear when logged on.

•Make a Page Call: Dial tone is heard when zPAGE is pressed.

•Hold a Call/Transfer a Call: If holding more than one call, there is an idle state between toggling calls. Therefore press HOLD twice to toggle.

•Set Pickup Number: Only available for group numbers.

•Change Language: Not password protected.

•Soft Key Usage: The zRETRY option allows another option to be selected.

•Send Supervisor Message: Not available.

•Busy Not Available Reasons: Not available.

2030 & 2050 Telephone User Guide

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IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

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Avaya 2030, 2050 manual Redial, Return a Missed Call, Answer Calls Using a DSS/BLF Key, Set a Divert, General Differences
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.