2030 2050 User Guide

Parking Calls (Park and Ride)

You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing z-symbol next to the line number. You can park several calls simultaneously.

To park an external call:

1.During the call, press zPARK. The parked call is displayed as your extension number followed by a zero, e.g. z2200. If you now parked another call it would display as your extension number followed by a one, e.g. z2201 and so on.

To unpark calls parked at your extension:

1. Press the display key next to the flashing z-symbol.

To unpark a call at another extension:

1.Note the number displayed and at another extension dial *38*N# when N is the number displayed for the parked call on your phone, e.g. *38*2200#.

Dialling Ahead

On incoming calls you can display the status of another extension without interrupting your call.

To dial ahead during a call:

1.Dial the number that you want to check.

2.The extension's status appears on the right-hand display; FREE, BUSY or NU (Number Unobtainable).

3.If the extension is free, see below for details of how to transfer your caller or make an enquiry call.

4.Otherwise, press zCANCEL to return to the normal call display or (if your system has voicemail installed) press zVMAIL to transfer the caller to the extension's mailbox.

If the extension displayed is free:

1.For an unannounced transfer, press ANSWER RELEASE.

2.To make an enquiry, press HOLD. This holds your current caller and rings the dial ahead extension.

3.If unanswered, press HOLD to retrieve your first call.

4.If answered, either press ANSWER RELEASE to transfer your call or press HOLD again to switch between calls.

You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free rather than display FREE.

To select show free or ring if free:

1.Press PROGRAM and then SCROLL. Press zCALLFREE.

2.Enter the phone's passcode (see The Phone Passcode).

3.To change the current setting, press zCHANGE.

4.Press zDONE and then press PROGRAM to finish.

2030 & 2050 Telephone User Guide

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IP Office

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Avaya 2050, 2030 manual Parking Calls Park and Ride, Dialling Ahead
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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