2030 & 2050 Telephone User Guide Page 11
IP Office 40DHB0002UKAG Issue 7c (17th May 2004)
Busy or Unanswered Options If Busy or Unanswered
If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a
number of options you can use. Note that the busy extension may have settings to forward your call to
another extension or to voice mail. The default time before this happens is 15 seconds.
• CALLBACK:
Arranges a callback that rings your phone when the extension called becomes free or is next
used.
• VMAIL:
If the system has voice mail installed, connects you to the extensions mailbox to leave a
message.
• MESSAGE:
Lights the lamp of the extension called. It also stores your number as a message to reply.
• CAMP_ON:
Though displayed this option is not currently supported.
Arrange a Callback
If the extension you call is busy or just rings, you can set a callback. When that extension becomes free
or is next used, your phone rings. If you answer, the other extension rings.
After setting a callback you can make other calls, it will not take place while you are busy. You can only
arrange one callback at any time.
The Ringer Timeout sets how long a callback rings your extension before it cancels (see Setting the
Ringer Timeout).
To arrange a Callback:
1. When NUMBER BUSY appears, press SCROLL and then zCALLBACK (the option does not
appear if you already have a callback set).
2. The system ends your call attempt and your phone shows zCALLBACK.
To cancel the Callback:
1. Press zCALLBACK. You can do this even whilst the callback is taking place and your phone is
ringing.
Leave a Message
You can leave your extension number as a message for someone to call you. If their extension has a
message lamp, it lights.
To leave a message:
1. When NUMBER BUSY appears, press SCROLL and then press zMESSAGE.