Function Keys

Overview of the Function Keys

Both , function keys and softkeys can be used to access a range of system features. The display adjacent to the key shows the feature name.

Some of these features are default features supported by the phones (e.g. SpDial, Log, Option and Label on the softkeys) and are always available. Others are system features that can only be programmed by the system administrator for function keys.

In addition, there are a number of system features that you can always access yourself by the use of short codes. Refer to System Features Introduction for details of system features that you can always access yourself by dialling short codes, e.g. to listen to your voicemail messages, dial *17.

The main screen has three pages. This means that the eight and function keys on each page could be used for up to 24 features. However, it is strongly recommended that all three call appearance keys remain at their default settings. Hence, there are 21 soft function keys that can be allocated to system features.

To move between pages, press and .

In the following example:

∙The first three keys have been set as call appearance lines.

∙Keys 4 and 5 have been set to access the Admin and Admin1 programmable functions.

∙Key 6 has been set to monitor system park slot 1. The indicates a call is currently parked in slot 1.

∙Key 7 has been set to the SAC (Send All Calls) function.

∙Key 8 has been set to VMOn, a function which toggle use of the voicemail mailbox as on/off. The indicates that this function is currently on.

∙To display the other two pages of programmed functions set for this phone, press either or .

Changing the labels of the function keys:

You can personalize the function key labels. For example, you can change SAC to Send All for instance. See Changing Function Key Labels.

Programming your own features:

If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program your own feature choices against other keys. See Function Key Programming.

2420 and 5420 User Guide

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IP Office 3.2

[15-601077] Issue [7] (5 June 2006)

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Avaya 5420 Overview of the Function Keys, Changing the labels of the function keys, Programming your own features
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5420, 2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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