Avaya 2420 manual

2420 Digital Telephone

User’s Guide

555-250-701

Issue 1

May 2002

Contents

Main Page Contents Page Overview Support for Call Center Users Support for Optional Devices Safety Information 2420 Telephone Components TABLE 1 The 2420 Telephone Components The following items correspond to the numbers in Figure 1. 2420 Telephone User Checklist The Home Screen a 206 : Timer Directory : SendAllCalls 4:10PM 3/29/02 b 206 : Abr Program c 206 : Call Pickup New Calls: 4 SpDial Log Option Navigating in the Home Screen Pages Call Appearance and Call Identification Displays Navigating in the Home Screen Pages Status Icons Status Icons Status Icons for Feature-Specific Applications Call-Handling Features Answer a call Make a call The 2420 telephone dials the number for you. Speed Dial Hold Redial Speakerphone Transfer The Transfer Completed message is displayed. Getting Messages Conference Message The Speed Dial Screen Home : Lou Working in the Speed Dial Screen Working in the Speed Dial Screen Managing Your Speed Dial List Quick Access to Speed Dial Entries Insert Mode Entering Characters Dialing Conventions Adding Speed Dial Entries The Edit Name screen is displayed with the Name field underscored. Editing Speed Dial Entries The Edit Name screen is displayed. The Edit screen is displayed with the Name field underscored. Deleting Speed Dial Entries The Delete screen is displayed. The DELETE this entry? prompt is displayed. The Call Log Screens The Call Log Summary Screen 1 Jane King 732-555-7866 2 Mary Smith 732-555-3322 3 John Jetzt 72488 4 Patty Yee 908-555-1738 Done Working in the Call Log Summary Screen Working in the Call Log Summary Screen Call Log Detail Screen 4 Un-Answered Working in the Call Log Detail Screen Working in the Call Log Detail Screen Using the Call Log Viewing the Call Log Saving a Call Log Entry to Your Speed Dial List Making Calls from the Call Log Deleting a Call Log Entry The Options Screen Working in the Options Screen Working in the Options Screen Selecting Personalized Options The Select Ring screen with the current ring pattern is displayed. Display Contrast The Display Contrast screen is displayed. Ring Pattern Call Log Setup The Call Log Setup screen is displayed with an underscore displayed in the Yes/No setting column. The Visual Ringing Alert screen is displayed. Visual Ring Self Test Display Mode (Call Center Mode) The Display Mode screen is displaye d. Erase All Language The Select Language screen is displaye d. The screen text is redisplayed in the language you have selected. Your language selection is saved. Using Selected Voice Features Abbreviated Dialing/Automatic Dialing (AD) Call Forwarding All Calls If returning to a call parked at your telephone, dial your own extension. Called telephone stops ringing, and you are connected to the ringing call. Call Park Call Pickup and Directed Call Pickup Message lamp goes on at the called telephone (if so equipped). Leave Word Calling Send All Calls Whisper Page Using Display Features Directory Call Timer and Timer Inspect Information is shown on the display screen; you remain connected to the present call. Tones and Their Meaning Ringing Tones Feedback Tones Index Numerics A B C E F G H I S T U V W