The Home Screen

The Home screen, which consists of three pages, displays the available call appearance/feature buttons, caller ID information, the current date and time, softkeys, and information provided by the Avaya call processing system.

In general, you use the Home screen to perform standard call handling. When the 2420 telephone is operating in normal display mode, eight call appearance/ feature buttons are displayed on each page of the Home screen (as shown in Figure 2).

Note: In Call Center Mode, 12 call appearance/feature button labels are displayed on each of the first two pages of the Home Screen. Four call appearance/feature buttons (with shortened labels) rather than softkey labels are displayed at the bottom of pages 1 and 2. The softkey labels are displayed on Page 3 of the Home Screen in Call Center Mode. For information about Call Center Mode, see “The Options Screen” on page 27.

The date and time information is provided by your call processing system. This information is displayed below the call appearance/feature button area when the telephone is idle.

Note: After initially plugging in a 2420 telephone or after a power outage, it may take several minutes before the time and date appear on the screen. If the date and time displayed are incorrect, contact your system manager.

If you program your 2420 telephone to log new calls, the counter displaying this number of new calls appears below the date and time. Every time you access the Call Log Summary screen (see “The Call Log Screens” on page 21) to view the information in the call log, the counter is reset to 0.

a 206

:

Timer

 

 

 

b 206 : Abr Program

c 206 : Call Pickup

Directory : SendAllCalls

4:10PM 3/29/02 New Calls: 4

SpDial Log Option

FIGURE 2 Sample Home Screen - Page 1

7

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Image 11
Avaya 2420 manual Sample Home Screen

2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.