Display Mode (Call Center Mode)

When the 2420 telephone is first installed, it is set to display 8 call appearance/feature buttons per screen page. The Display Mode option on the Options screen allows users (particularly those working in Call Centers) to choose an alternate display of 12 call appearance/feature buttons on each of the first two screen pages.

To set the Display Mode option

1.From the Home screen, press the Option softkey.

The Options screen is displayed.

2.Press the Display Mode feature button.

The Display Mode screen is displayed.

3.Press the Yes/No softkey (or press the button to the right of the setting) to indicate whether you want Call Center mode enabled.

4.Do one of the following:

If you want to save the setting you just selected, press the Save softkey. You will hear a confirmation tone, and you are returned to the Options screen.

If you want to return to the Options screen without changing the setting, press the Cancel softkey.

If you want to return to Page 1 of the Home screen without changing

the setting, press .

Note: When Call Center mode is enabled, call appearance/feature buttons 1 through 4 appear on the left side of the display. Call appearance/ feature buttons 5 through 8 are displayed down the right side. On the first screen page, labels for call appearance/feature buttons17 through 20 are displayed (with shortened labels) along the bottom of the screen.

In Call Center mode, the labels for call appearance/feature buttons 21 through 24 are displayed along the bottom of the second screen page. These button labels are repeated in order on the third screen page with the softkey labels displayed at the bottom of the screen.

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Avaya 2420 manual Display Mode Call Center Mode, Display Mode screen is displayed, To set the Display Mode option

2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.