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Avaya 2420 manual Call-Handling Features

Models: 2420

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Call-Handling Features

The procedures in this section assume that you are performing call handling with the Home screen displayed on the 2420 telephone. In addition to common procedures provided in this section, refer to the Overview for the Avaya MultiVantage™ Software (555-233-767) for alternate procedures.

Answer a call

When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed (see “Call Appearance and Call Identification Displays” on page 8, earlier in this guide, for details).

To answer an incoming call

Do one of the following:

•If you are not active on another call, answer the call using your handset, headset, or speakerphone (see “Speakerphone” on page 12).

•If you are active on a call already, place the active call on hold (see “Hold” on page 11), and then answer the incoming call.

•If the call appearance for the ringing call is not displayed on the current Home screen page, use the arrow keys to cycle through the pages. When you locate the call appearance for the ringing call, press the corresponding call appearance button.

Make a call

You can make calls from the 2420 telephone using a variety of methods.

To make a call manually

1.Go off hook using the handset, headset, or speaker.

2.When you hear dial tone, enter the extension or telephone number using the dialpad.

If you are calling an external number, be sure to include the required code (for example, “9”) to access an outside line.

To have the 2420 telephone make a call automatically

Do any of the following:

•Press to have the 2420 telephone dial the last number that you dialed.

•Access the Call Log and initiate a call to a specific entry. See “Using the Call Log” on page 25, later in this guide, for more information.

•Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See “Speed Dial” on page 11.

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Avaya 2420 manual Call-Handling Features
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2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.