Manuals / Avaya / Computer Equipment / Computer Drive

Avaya 2420 manual Call Park, Call Pickup and Directed Call Pickup

Models: 2420

1 50
Download 50 pages 34.23 Kb
Page 40
Image 40

Call Park

The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension.

To park a call at your extension (for retrieval at any extension) when a Call Park button is administered

1.Press Call Park.

2.Hang up.

To park a call at your extension (for retrieval at any extension) when a Call Park button is not administered

1.Press .

2.Enter the Call Park feature access code.

3.When you hear confirmation tone, hang up.

To retrieve a parked call from another extension

1.Pick up the handset or press .

2.Dial the Answer Back feature access code.

3.When you hear a dial tone, dial the extension at which you parked the call.

If returning to a call parked at your telephone, dial your own extension.

Call Pickup and Directed Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the extension being a member of your pickup group.

To answer a call placed to a member of your pickup group when your telephone is idle

Press the code.

CallPickup

button (if administered) or Dial the Call Pickup access

Called telephone stops ringing, and you are connected to the ringing call.

To pick up a call directly for someone else in your office

Note: Again, the Directed Call Pickup feature is designed for covering calls for associates while they are away from their desk. In this case, you do not have to be a member of the same pickup group.

1. Press the DirCall PkUp button or Dial the Directed Call Pickup access code.

2.Dial the extension of the ringing telephone.

Called telephone stops ringing, and you are connected to the ringing call.

36

Page 39 Page 41
Page 40
Image 40
Avaya 2420 manual Call Park, Call Pickup and Directed Call Pickup, To retrieve a parked call from another extension
Page 39 Page 41

2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.