2420 Telephone User Checklist

The remainder of this guide contains procedures for using specific screens, features, and keys on the 2420 telephone. The following table directs you to sections explaining specific activities you may want to perform.

To

See

 

 

Understand call appearance/

“The Home Screen” on page 7

feature button displays

 

 

 

Change call appearance/feature

“The Options Screen” on page 27

button layout by enabling Call

 

Center mode

 

 

 

Handle calls (that is, answer and

“Call-Handling Features” on page 10

make calls, hold calls, transfer

 

calls, redial numbers, set up

 

conference calls, etc.)

 

 

 

Understand your personal

“The Speed Dial Screen” on page 15

directory vs. the call processing

 

system Directory feature

 

 

 

Create and maintain a Speed

“Managing Your Speed Dial List” on

Dial List

page 17

 

 

Make Speed Dial calls

“Call-Handling Features” on page 10

 

 

Understand the Call Log

“The Call Log Screens” on page 21

Summary and Call Detail

 

screens

 

 

 

Change the default Call Log

“Call Log Setup” on page 30

settings

 

 

 

View or update information

“Using the Call Log” on page 25

saved in the Call Log

 

 

 

Make calls from the Call Log

“Using the Call Log” on page 25

 

 

Retrieve voice mail messages

“Getting Messages” on page 14

 

 

Check lamp and display

“Self Test” on page 31

component status

 

 

 

Change default language, ring

“Selecting Personalized Options” on

pattern, display contrast, display

page 29

mode, visual ring settings

 

 

 

Erase all personalized options

“Selecting Personalized Options” on

and restore default settings

page 29

 

 

6

Page 10
Image 10
Avaya 2420 manual Telephone User Checklist, See

2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.