The Call Log Screens

The 2420 telephone can store up to 100 entries in the Call Log. By default, all new calls are logged, and the number of new calls is displayed below the date and time on your 2420 telephone (see “The Home Screen” on page 7).

Note: When power to the telephone is interrupted, all entries in the Call Log are erased.

You can disable the Call Log or specify certain call types you want logged using the Log Setup option on the Options screen (see “The Options Screen” on page 27).

Two screens allow you to view Call Log information:

The Call Log Summary screen

The Call Detail screen

The Call Log Summary Screen

The Call Log Summary screen, which is accessed by pressing the Log softkey on the Home screen, displays the following call identification information:

For incoming callscalling party name and telephone number (if this information is available from the call processing system). Note that the caller’s name may be abbreviated if it is longer than 16 characters.

For outgoing callsthe telephone number (that is, the digits that you entered on the 2420 telephone dialpad). If you used the speed dial list to make a call, speed dial entry name and number are displayed in the log.

Note: Outgoing calls made using the or other abbreviated dialing buttons cannot be logged.

Each page of the Call Log Summary screen can display four entries (see Figure 4). You can use the arrow keys to page through all logged calls.

1 Jane King

732-555-7866...

2

Mary Smith

732-555-3322...

3

John Jetzt

72488

4 Patty Yee

908-555-1738...

Use < > to scroll

Select entry to view details

Done

FIGURE 4 Sample Call Log Summary Screen

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Image 25
Avaya 2420 manual Call Log Screens, Call Log Summary Screen

2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.