Dialing Conventions

It is important that you observe the following conventions as you enter speed dial numbers:

•You can enter telephone numbers up to 20 characters long, including special characters and spaces.

•You must include the code required to access an outside line (for example, “9”) for external telephone numbers.

•You can use the Pause softkey to insert a 1.5-second pause. It is often useful to include a pause (or series of pauses) in beeper/pager numbers to allow a paging system enough time to answer.

•You can use the Hyphen softkey to insert hyphens between segments of a telephone number (for example, “9-732-555-1212”). The hyphen may make the number easier for you to read but does not affect dialing.

Adding Speed Dial Entries

You can store up to 104 personal speed dial entries in the 2420 telephone. When the maximum number of entries is stored, you must delete existing entries before the 2420 telephone allows you to enter new ones.

To add speed dial entries to your personal directory

1.From the Home screen, press the SpDial softkey.

The Speed Dial screen is displayed (or, if no Speed Dial List already exists, the Empty Speed Dial List screen is displayed).

2.Press the Add softkey.

The Edit Name screen is displayed with the Name field underscored.

Note: If the directory is full, a message is displayed indicating that your Speed Dial list is full. You must delete an existing entry before a new entry can be added. See “Deleting Speed Dial Entries” on page 20.

3.Using the dialpad, enter the name for your speed dial entry. You can enter up to 13 characters. By default, the first letter you enter appears in uppercase, and the following characters appear in lowercase.

Note: You can use the Case softkey to enter an uppercase letter. When you press the Case softkey again, it returns to lowercase. You can use the Space softkey to insert a space between first and last names. If you are entering special characters, you can used the * (star key) to cycle through the period and star characters. You can use the # (pound key) to cycle through the hyphen and pound characters.

4.When you are done entering a name, press the feature button to the left of the Number field (Edit Number screen) to advance to that field.

5.Using the dialpad, enter the telephone number for this speed dial entry. You can enter numbers up to 20 characters long, including special characters and spaces.

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Avaya 2420 manual Dialing Conventions, Adding Speed Dial Entries, To add speed dial entries to your personal directory
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2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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