Navigating in the Home Screen Pages

 

 

 

 

Navigating in the Home Screen Pages

 

 

 

 

To

Press

 

 

 

 

Move to the next or previous

The right or left arrow key respectively

Home screen page

 

 

 

 

 

 

 

Return to Page 1 of the Home

 

 

at any time

 

 

screen

 

 

 

 

 

 

 

Access the Speed Dial screen

The SpDial softkey

 

 

 

 

Access the Call Log Summary

The Log softkey

screen

 

 

 

 

 

 

 

Access the Options screen

The Option softkey

 

 

 

 

Call Appearance and Call Identification Displays

By default, the 2420 telephone has eight call appearance/feature buttons per screen page; 12 call appearance/feature buttons are shown on the first two pages of the Home Screen when Call Center mode is enabled.

Beginning with the first button in the upper left corner of the 2420 telephone and going down, the display identifies the buttons in the left column. These buttons are considered call appearance/feature buttons 1 through 4. On the display, these buttons are identified by default labels a, b, c, etc., where a represents call appearance/feature button 1. The buttons in the right column run from 5 through 8. If Call Center mode is enabled, call appearance/feature buttons 17 through 20 (identified by default labels q, r, s, t) are also displayed (with abbreviated labels) along the bottom of the screen.

When you receive or make calls, the available call identification information is displayed where the date and time appear when the telephone is idle. For example, when you dial an extension, that number is shown and then replaced by the called party’s name and extension. The call identification information associated with an extension is provided by the call processing system. When a call is received from another extension, the caller’s name is shown; when a call is received from outside, “OUTSIDE CALL” or a trunk identifier may be shown.

One call appearance is underlined at all times. When a call arrives at the 2420 telephone, the bell icon blinks on the corresponding call appearance (see “Status Icons” on page 9), which is underlined. After you answer the call, the active call icon is displayed.

Note: If the call appearance is not displayed on the current Home screen page, use the arrow keys to locate and answer the appropriate call appearance.

The display remains in call handling mode until you activate one of the other softkey features. After using any of these features, return to Page 1 of the

Home Screen by pressing .

8

Page 12
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Avaya 2420 manual Navigating in the Home Screen Pages, Call Appearance and Call Identification Displays, Press

2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.