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Avaya 2420, 5420 manual Answering Calls, Call Forwarding

Models: 5420 2420

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2420 and 5420 User Guide

Answering Calls

To answer calls at your own extension:

∙Pick up the handset

or (in headset mode)

∙Press the button associated with the alerting call.

The default ring cadences are:

∙Internal calls - single ring cadence.

∙External calls - double ring cadence.

These can be changed by your system administrator.

To answer a call at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

∙*30 to answer a call ringing anywhere.

∙*31 to answer a call within your group.

∙*32*201# to answer the call for a particular extension, in this example 201.

Note

∙If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect.

Call Forwarding

Your calls can be forwarded to another extension or an external number when:

∙You are away from your desk (on no answer).

or ∙ Your extension is busy (on all call appearance keys).

or ∙ You are away from the office (e.g. when you are on holiday).

The following options are available for call forwarding:

∙ To set the number to which your calls are forwarded, dial *07*201#, forwarding to 201 in this example.

∙ To switch02Forward. Unconditional On (i.e. not Hunt Group), dial *01. A D is displayed. To switch it off, dial *

∙ To switch Forward On Busy On, dial *03. To switch it off, dial *04.

∙ To Switch Forward On No Answer On, dial *05. To switch it off, dial *06.

∙ To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional On only.

2420 and 5420 User Guide

Page 34

IP Office 3.2

[15-601077] Issue [7] (5 June 2006)

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Avaya 2420, 5420 manual Answering Calls, Call Forwarding
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5420, 2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.