Troubleshooting, Operational problems | Avaya 3720 guide

Troubleshooting

Troubleshooting

This section contains information on how to solve common operational problems, and warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator.

If others have similar problems, there may be a system error.

Operational problems

Fault	Probable cause	Action or comment

No display	The battery level is low or the	Charge the battery or contact
	telephone is defective.	system administrator.

No ringing	The ringer off icon is on or ringer	Long press on the Sound off
	volume set to silent or the	key, or increase volume, or
	telephone is defective.	contact system administrator.

No change in time &	PBX dependent.	Changes in the telephone
date setting		appear after a maximum of 24
		hours after a change in the
		system or by tuning the
		telephone off and on again.

Error or warning messages

Display shows	Probable cause	Action or comment

No access	The network is in range, but no	Switch telephone off and then
	access rights.	switch it on again or contact
		system administrator.

No System. The	The telephone is out of coverage	Stop the beep with the Silent
telephone beeps once	or telephone is defective.	off key and go into range.
a minute (during max		Note: When re-entering the
30 minutes) with a low		coverage area it can take a
tone followed by a high		couple of minutes before the
tone (if enabled, the		telephone automatically has
vibrator also follows		registered into the system.
the beeps).		or
		or
		contact system administrator.

Avaya 3720 DECT Telephone - User Guide

02/2009 59

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Avaya 3720 manual Troubleshooting, Operational problems, Error or warning messages, Fault Probable cause Action or comment

Contents

Avaya 3720 Dect Telephone Security Contents Dtmf Avaya 3720 Dect Telephone User Guide 02/2009 Contents Avaya 3720 Dect Telephone User Guide 02/2009 Sensitive Electronic Environment EU/EFTA only Important Safety Information Intended use Regulatory Compliance Statements EU/EFTA onlyPermission and Conformity FCC compliance statements Portables without Portables with BluetoothRegulatory Compliance Statements USA and Canada only Modifications Exposure to Radio Frequency SignalsWith Bluetooth Without Bluetooth Values Information to User Frequency Range Power SupplySafety Precautions Usage Cordless Telephone BatteryEnvironmental Requirements Chemical Resistance Functions Functions and AccessoriesAccessories Introduction Belt Clip Telephone lanyard Headset with microphone on cable Description of the cordless telephone Descriptions Avaya 3720 Dect Telephone Charging the telephone in Desktop charger ChargersDesktop Charger Telephone disconnection Rackmount ChargerTelephone charging Icons and Text in the Display Example of a display configuration in idle mode Icons Menu icons Keys and Buttons Key Capital letter Small letter Alphanumeric KeysSoft Keys Belt Clips AccessoriesIdle mode, and number input mode Text input mode Headset Leather Casing Calls Menu Tree Menu Tree Contacts Settings Call DTMF1 Lock/Unlock the Keypad Switch the Telephone On/OffTurn the Audible Signal On/Off Basic Operation Unlocking the telephone Lock/Unlock the Telephone Decline a Call CallingIncoming Call Answer a Call Dial a Number from the Call list Outgoing CallDial a Number Pre-Dial Dial a Number directly Post-Dial Open Contacts during the Call Adjust the Volume during a CallDuring a Call Dial a Name from the Central Phonebook Select Microphone on Switch between CallsStart a New Call during Conversation Select Microphone off Call Back Transfer a CallTransfer to new Call Starting a Conference Call Loudspeaking Function Call DiversionGeneral Purpose Call Waiting Check the Voice Mail inbox Voice Mail Call a Number from Call list Menu OperationCall List Delete Number from the Call list Edit Number from Call list before starting a callView the Time of a Call Save Number Absence Handling Call ServicesMissed calls Call Time Start a Priority Call Deactivate the Absence SettingDivert Calls Divert Internal/External Calls Add from Call List Call ContactAdd Contact Add New Contact Search by Name Edit ContactDelete Contact Central Phonebook Turn the Vibrator on/off Adjust the Ringer VolumeSound and Alert View Last Search Result Contrast DisplayTime & Date Set the Key Sound Activate the Automatic Key Lock Phone Lock settingsSet Date Format Set Local Time and Date Format Select Phone lock Select Auto phone lock Activate the Phone LockDeactivate the Phone Lock Change PIN Code Answering Key AnsweringChange the Menu Language Change Owner ID System Charger Select Subscribe Subscribe SystemUnsubscribe System Rename System Select Device info Device infoPriority Information Code Admin menuAdvanced Functions System Handling Software Upgrade Fault Probable cause Action or comment TroubleshootingOperational problems Error or warning messages PDM/AIWS Out of Range Accessibility and Voice QualityOperation Notice Operating Area Replace the Battery MaintenanceCharge the Battery Attach the Swivel-type Clip Attach the Hinge-type Clip Avaya 3720 Dect Telephone User Guide 02/2009 Avaya 3720 Dect Telephone Display Icons Product presentation Turn loudspeaking function on/off Menu Use the local phonebook Accessories Index System connection