Contents
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) Page 2
Introduction...............................................................................................................................................3
General.................................................................................................................................................. 3
Overview................................................................................................................................................ 4
System Specification..............................................................................................................................5
Limitations.............................................................................................................................................. 7
PC Configuration...................................................................................................................................... 9
Overview................................................................................................................................................ 9
Server PC Setup – NT4....................................................................................................................... 10
Server PC Setup – Windows 2000 ......................................................................................................14
Client PC Setup - Windows NT Workstation........................................................................................16
Client PC Setup - Windows 95.............................................................................................................17
Client PC Setup - Windows 98.............................................................................................................18
Client PC Setup - Windows 2000 Professional.................................................................................... 19
Install CCC Applications........................................................................................................................ 20
Installing CCC...................................................................................................................................... 20
Trouble Shooting.................................................................................................................................... 21
CCC Installation................................................................................................................................... 21
CCC Client applications....................................................................................................................... 21
Report Manager................................................................................................................................... 21
Wallboard Server/Client....................................................................................................................... 21
CCC User Access................................................................................................................................... 22
Starting CCC User Access...................................................................................................................22
Change Server PC Name .......................................................................................................................23
Overview.............................................................................................................................................. 23
NT4 Server PC.....................................................................................................................................23
Windows 2000 Server.......................................................................................................................... 25
Change Client PC Names.......................................................................................................................26
General................................................................................................................................................ 26
Operating Systems ..............................................................................................................................26
Administering the Database.................................................................................................................. 28
Overview.............................................................................................................................................. 28
Telephone System.................................................................................................................................. 29
Requirements.......................................................................................................................................29
Wallboard Installation and Maintenance.............................................................................................. 32
Wallboard 22........................................................................................................................................ 32
Wallboard 10........................................................................................................................................ 40
Index........................................................................................................................................................ 47
Contents