Trouble Shooting | CCC Installation |
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Trouble Shooting
CCC Installation
1.Whenever anything is loaded from the I386 directory on a Windows NT4 installation CD,
NECESSARY.
2.On the Server PC, ensure that the guest account is enabled. Also, ensure that the C drive is shared with the names ‘C’ and ‘SDXSHARE’. Shares must have full permissions.
3.If, for whatever reason, the Server PC has to be renamed from the default name (ArchiverSQL), be aware that Microsoft SQL cannot be guaranteed to operate correctly if a name that includes spaces is used.
CCCClient applications
1.It is possible that a Client application will NOT automatically find the Delta Server, if the Client application and Delta Server are on PCs on different networks. When this happens, click the ‘Advanced’ button (from Find Server screen) and select the option to enable the name of the PC running the Delta Server to be typed in.
2.When using Microsoft Windows 98, for Client applications mapping a drive to the C drive on the Server PC will speed up Server discovery.
3.When using a Global/Seltek Voice Manager for queuing which uses the traditional pickup method, the number of calls presented along with the answer time statistics for an agent/agent group may not be as expected.
Report Manager
1.To be sure that the Archiver is passing information into the database it is a good idea to keep the status window displayed.
Wallboard Server/Client
1.On the Wallboard Server/Client, a User can only remove scheduled messages from the schedule with a higher access level than the User that scheduled the message or by the user that scheduled the message. It therefore follows that if a user with Administrator access rights has scheduled a message then only that User can remove that message from the schedule.
Compact Contact Center | Installation & Maintenance |
40DHB0002USBG Issue 1 (11/14/2001) | Trouble Shooting • Page 21 |
