Install CCC Applications Installing CCC
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) Install CCC Applications • Page 20
Install CCC Applications

Installing CCC

This section describes the procedures of installing the software for the
Compact Contact Center suite. If there is another server called
ARCHIVERSQL on the network, then install the CCC applications without
the server plugged to the network.
Note: If Internet Explorer is on the same PC or server as the delta server software,
you must make sure that where there is an Internet service that there is also an
Internet user.
Listed below are the required CCC applications required depending on your
hardware setup.
Server PC: Client PC Standalone Server
Delta Server Report Client Delta Server
Report Scheduler Wallboard Client Wallboard Server
Report Manager CCV Alarm Reporter Report Manager
Wallboard Server Call Center View Call Center View
PC Wallboard PC Wallboard
Report Client
CCV Alarm reporter
To install the applications:

1. With Windows running, insert the Application CD into the CD Drive. It

should Autostart. If this does not happen use the My Computer facility
to view the CD drive. Double click on Setup.exe.

2. Choose the appropriate setup language and click on OK.

3. At the Welcome screen click on Next to continue.

4. Select a full installation and click Next to continue.

5. Select the applications that you want to install. Click Next to continue.

6. Installation will start. During the process you will be asked, "You are

about to configure an Archiver to 2000MB. Continue?" Click on the
Yes button.

7. Installation will start. Part way through the installation process a

message will show saying "Installation Complete". Click on the OK
button and then further components will be installed.

8. A message will show saying that the installation is complete. Click on

the OK button.

9. At the InstallShield Wizard installation complete screen, select to

Restart the computer and then click on the Finish button.

10. Re-boot the PC.

Note:
1. After logging onto a newly started Server PC, Delta Server and Archiver will all
start automatically. These are all timed starts and will take 1-2 minutes.
2. If you are using NT4, you will need to install Service Pack 6a level and restart
the PC.