Avaya 40DHB0002USBG manual

Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

Contents

Main Contents Introduction General Page System Specification Computer Systems Expansion Cards System Software Software Version Media type Connecting the CCC Server Wallboard Devices Wallboard 22 Wallboard 10 Limitations 15 Agent Systems and below Systems above 15 Agents PC Configuration Server PC Setup NT4 1. Windows NT Server 4.0 Modifications 1.1 Create the C and SDX Shares 1.2 Guest Account 1.3 Event Log Settings 2. Partition the Disk 3. Installation of Wallboard Card. Advantech ISA Wallboard Card Installation Advantech PCI Wallboard Card 4. Install Database Application Server PC Setup Windows 2000 1. Windows 2000 Modifications 2. Guest Accounts 3. Event Log Settings 4. Partition the Disk Client PC Setup - Windows NT Workstation 1. Windows NT Workstation Modifications 3. Ensure that the Time Zone is set to local time [e.g. for US set it to 4. Make sure that the screen display properties have been set to the 5. Ensure that a guest account has been enabled as described in section Client PC Setup - Windows 95 1. Windows 95 Modifications 3. Make sure that the screen display properties have been set to the Client PC Setup - Windows 98 1. Windows 98 Modifications Client PC Setup - Windows 2000 Professional. 1. Windows 2000 Modifications Install CCC Applications Installing CCC 1. With Windows running, insert the Application CD into the CD Drive. It 7. Installation will start. Part way through the installation process a 8. A message will show saying that the installation is complete. Click on Trouble Shooting CCC Installation CCC Client applications Report Manager Wallboard Server/Client CCC User Access Starting CCC User Access 1. Double click on the CCC User Access Icon showing at the bottom right 2. A CCC User Access screen will show. Any user name can be entered Change Server PC Name NT4 Server PC Change Server PC Name Change ODBC Settings Windows 2000 Server Change Server PC Name Change Client PC Names General Operating Systems Windows NT Workstation Windows 95/98 Windows 2000 Administering the Database Disk Backup Tape Backup Integrity Check Optimizations Telephone System Requirements Naming Directory Numbers Group Reporting IP400 in the Contact Center Environment Call Center View and Wallboard Manager Report Manager CCC reporting characteristics associated with Voice Manager Wallboard Installation and Maintenance Wallboard 22 Introduction Installation Wall Mounting Ceiling Mounting RS485 Serial Connection Network Addressing Additional Equipment Connection Details Compatible External Devices Periodic Maintenance and Inspection Cleaning Display Screen LED Illumination Test Inspection LED Matrix Scanning Inspection Serial Connection & Dip-Switch Details Wallboard Terminal Box RJ45 Connector Pin Out Details Pin out Connections Pins from 2 to 7 should be connected identically from all RJ45 boxes to all others. Dip-Switch Details Network Address Baud Rate Test Functions RS485 Communication Systems Ground Loops Wallboard 10 Introduction Installation Wall Mounting Ceiling Mounting Serial Connection and Configuration Dip-switch Number Baud Rate Test Functions System Wiring RS485 Periodic Maintenance & Inspection Cleaning Display Screen Led Illumination Test Inspection Led Matrix Scanning Inspection Page Index