Introduction | Limitations | |
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Limitations
15 Agent Systems and below
The Compact Contact Center Manager comprises a suite of tightly integrated Contact Center Modules installed on a CCC Server PC platform running Windows 2000 or NT4. The Compact Contact Center Manager may be installed either with or without Voice Manager Pro. The following lists the Compact Contact Center modules included within the Compact Contact Center Manager which are designed to run concurrently on the
CCCServer PC: - CCC Server PC
−Call Center View.
−Wallboard Server.
−Report Server and Client.
−Report Designer (optional).
−Voice Processing Administration (if Voice Manager Pro is present).
The following diagram shows the Compact Contact Center connectivity, for systems of 15 agents and below, supplied on a standalone PC from Avaya without a Voice Manager.
The following diagram shows the Compact Contact Center Manager connectivity, for systems of 15 agents and below, where a Voice Manager is present.
Compact Contact Center | Installation & Maintenance |
40DHB0002USBG Issue 1 (11/14/2001) | Introduction • Page 7 |
