Telephone System Requirements
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) Telephone System • Page 29
Telephone System

Requirements

This section assumes that the installer is familiar with the basic
programming of the Telephone System and the Programming manual is
available.
• Telephone System Software must be Level 3.0 or higher.
• When using CCC applications, you can only use
4600/4400/2050/20CC handsets with ACD Agents logged on and
Turret devices. However, Report Client obtains information on all
devices.
• Server Licenses are required for the applications. Listed below are the
software license names as shown within manager.
Names in Manager Description
CCC Server Allows CCC to operate with the first 5 agents and
the first supervisor position. With this license you
get:
1 x Call Center View
1 x Wallboard Server
1 x Archiver
1 x Report Designer
1 x Report Viewer
1 x PC Wallboard.
CCC Agents Required for each additional 10 agents
CCC Supervisor Required for each extra supervisor position giving
access to report viewer and call center view.
CCC Soft Agent Enables PC Wallboard to be used

Naming Directory Numbers

Since the Telephone System programming is reflected within the Compact
Contact Center Manager applications, it is important to name the directory
numbers (i.e. Agents, Groups, Trunks, DIDs, etc.).
It is also highly recommended that the directory names be unique to aid
identification of specific directory number within the Standard Reports.
Where directory numbers of a specific type are unnamed, or when more
than one directory number as a specific type has the same name, the
Standard Reports will group data for those directory numbers as a single
entity (e.g. all unnamed agents will be grouped together as a single agent
called "No Name", and all DIDs named "Company DID" will be grouped
together as a single DID called "Company DID, etc.).
If the directory numbers have not been named, then the terminology for the
directory numbers implemented in the Contact Center Manager
applications is:
• Agent – ACD Agent (XXXX*) – XXXX
• Group – Agt Group (XXXX) – XXXX
• Trunk Grp – Trunk GP (XXXX) – XXXX
• Tie Line (Trunk) – Tie Line (XXXX) – XXXX
• DPNSS (Trunk) – DPNSS (XXXX) – XXXX
• DASS (Trunk) – DASS (XXXX) – XXXX
• POTS(TWC) – Alog (TWC) (XXXX) – XXXX
* Where XXXX is the directory number.