Introduction Limitations
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) Introduction • Page 8
Systems above 15 Agents
Due to the traffic demands of contact centers above 15 agents, the Report
Server and Wallboard Server must reside on a dedicated PC. The product
is offered as a complete solution supplied on 2 PC’s, capable of being
installed on the customer’s existing LAN. The Compact Contact Center
Manager supports 5 concurrent supervisor positions. It may be installed
either with or without a Voice Manager. The following details where the
applications reside:
Client PC Server PC
Call Center View Delta Server
Wallboard Client Report Manager
Report Viewer Wallboard Server
Report Designer (Optional) Report Scheduler
Voice Processing applications Archiver
PC Wallboard
CCV Alarm Reporter
CCC User Access
The diagram below shows the Compact Contact Center Manager without a
Voice Manager being installed.
The diagram below shows the Compact Contact Center Manager where a
Voice Manager is present.