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Table of Contents
Server Properties
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Xii DSView 3 Software Installer/User Guide
List of Figures
Xiv DSView 3 Software Installer/User Guide
List of Tables
256
Table D.4 VT100 Special Keys and Control Keys
Xviii DSView 3 Software Installer/User Guide
Product Overview
Features and Benefits
System Components
Environmental monitoring with Uptime Devices
Third party products
Partner products
DSView 3 software client
Cyclades ACS advanced console server
Supported Units
DSView 3 Mobile software LANDesk Server Manager
Virtual environments
DSR switches
MergePoint 52xx service processor SP manager
Cyclades OnSite branch office appliance
Legacy units
Blade chassis
Generic appliances
Embedded units
Power devices
System Configuration
Target devices
TCP/IP
Cascade Switch
About Installation
Installation
Minimum requirements for the DSView 3 software
Before installing and configuring the DSView 3 software
Installing the DSView 3 Software
Click Install DSView 3 Software. -or
DSView 3 Software Installer/User Guide
Upgrading the DSView 3 Software
Recommended upgrade process
Configuring the DSView 3 Software
To upgrade the DSView 3 software
What you will need
To configure the DSView 3 software
Minimum client requirements
Running the DSView 3 Software
Before opening a client session
Opening a client session
To open a client session
Regaining access
Uninstalling the DSView 3 Software
RSA SecurID login
To close a DSView 3 software session
Java Installation
To configure Java to find the JRE
Closing a DSView 3 Software Session
To install the JRE on a Windows client
Avocent Viewer Plug-in Installation
To install the JRE on a Linux or Solaris client
Installing the DSR Remote Operations Software
DSView 3 Software Installer/User Guide
Example Avocent DSView 3 Explorer Window Areas
DSView 3 Explorer Windows
Using the Side Navigation Bar
Accessing Target Devices
DSView 3 Explorer Windows
Sorting information in a window
Using Windows
Filtering information in a window
To filter the list in a window
Saving information in a window
Filter Text Strings Typed in the Filter Field
To customize a window using the Customize link
Using the Customize link in windows
DSView 3 Explorer Page Navigation Buttons Description
Displaying pages
To bookmark a window
Bookmarking a window
Printing a window
Refreshing a window
Spinner Keyboard Commands Description
Using keyboard commands
General Keyboard Commands Description
Calendar Keyboard Commands Description
DSView 3 Software Installer/User Guide
DSView 3 Help
Configuring the DSView 3 help location
To configure the DSView 3 help location
Basic Operations
To download or update DSView 3 help on the local server
Installing DSView 3 help on a local server
Global System Properties
To enable or disable and configure the legal notice
PCI Compliance Configuration
Legal Notice
To change user options
To enable PCI compliance
Profiles
Changing user options
To change the color scheme
Changing your password
To change your password
Changing the color scheme
Specifying a user certificate
Choosing the serial session application
To specify the serial session application
To specify a user certificate
To enable user settable certificates
To enable user settable SSH keys
Specifying an SSH key
Built-In User Group Allowed Operations
To enable user credential caching
Built-in User Groups
Enabling user credential caching
Preemption Levels
Internet Explorer Considerations
Managing ActiveX controls
Security zones
To display or change the restrictions of a security zone
Advanced Internet options
To add a hub server to the Trusted Sites list
Server certificates
Certificates
System certificate and SSH key
To view or export the system certificate or SSH key
Managed appliance certificates
To configure certificate policy settings
System certificate policy and trust store
Client certificates
User Certificates
Chain Validation
Certificate Revocation Lists CRL
Secure Sockets Layer SSL
To display and manage the trust store
Integrated Windows Authentication
Firewalls
Proxy
VPNs
VPN
NAT Devices
Licenses
To display license keys
To display license information
License Summary Fields Section Description
To view system information
System Information
Adding a new license key
To add a new license key
To add or change the partner URLs
ISV Partners
To launch a browser session to a partner URL
DSView 3 Software Installer/User Guide
Server Properties
DSView 3 Servers
Server Properties Property Description
To change server network properties
To display server properties
Security alerts
Server certificates
Serial session security alerts
To create a CSR
To update certificate information on the DSView 3 server
Managing hub and spoke server certificates
Avocent proxy server
To update the certificate of a hub server on a spoke server
To specify the Avocent proxy server
To specify client session information
Server trap destinations
Client session information
To specify trap destinations
To specify modem session properties
DSView 3 software modem sessions
To specify email properties
Unit status polling
Backing up and Restoring Hub Servers Manually
To use unit status polling
DSViewBackupRestore.exe -backup -archive db.zip -passwd test
DSView 3 Servers
To display a list of spoke servers
Spoke Servers
DSView 3 Software Spoke Server Status Cause
To register a hub server as a spoke server
To add a spoke server
To delete a spoke server
To change spoke server network properties
Promoting spoke servers
Replication
To promote a spoke server to be a hub server
To initiate an immediate replication on a spoke server
DSView 3 Servers
DSView 3 Software Installer/User Guide
Supported Authentication Services
Authentication Services
To display configured authentication services
DSView 3 software internal authentication service
To remove authentication services
See Unlocking User Accounts on
To add an Active Directory external authentication service
Active Directory external authentication service
Click Next
DSView 3 Software Installer/User Guide
Authentication Services
DSView 3 Software Installer/User Guide
To add a Windows NT external authentication service
Windows NT external authentication service
To add an Ldap external authentication service
Ldap external authentication service
Authentication Services
DSView 3 Software Installer/User Guide
Authentication Services
DSView 3 Software Installer/User Guide
To add a Radius external authentication service
Radius external authentication service
DSView 3 Software Installer/User Guide
To add a TACACS+ external authentication service
TACACS+ external authentication service
DSView 3 Software Installer/User Guide
Authentication Services
To add an RSA SecurID external authentication service
RSA SecurID external authentication service
Authentication Services
To enable or disable an authentication service
User Authentication Services Window
To refresh trusted forests
DSView 3 Software Installer/User Guide
Types of Units View windows
Units View Windows
Topology view
To attach a device from a topology view
To enable or disable a topology view
To access Units View windows
Accessing Units View windows
To hide multiple units with one operation
Showing and hiding units
Units View windows fields
To hide a unit
Unit Status Values Unit type Status and Icon Description
Action Links Action link Displays Valid for
Action
Site See Site, Department and Location Groups on
Multiple unit operations from a Units View window
Unit Overview Windows
To change overview information for a target device
Unit Status Window
To use the Unit Status window
DSView 3 Software Installer/User Guide
Adding Units
Adding and Deleting Units
To add a single managed appliance
Wizards that add units
Adding a single managed appliance
IPv4 and IPv6 network protocols
117
To add a single embedded appliance
Adding a single embedded appliance
Click Next. Go to step For HP iLO embedded appliances
Click Next Click Finish
121
To add a target device
Adding a target device
To delete a unit
To modify target device delete policy settings
Deleting Units
Automatically deleting attached units
DSView 3 Software Installer/User Guide
Name pull
Synchronizing the DSView 3 Software Database
Name Synchronization
Name push
Automatic name push
To enable or disable automatic name push
Automatic Name Push Operation Effects Unit
Automatic Name Pull Operation Effects Unit
Automatic name pull
Manual name push
To enable or disable automatic name pull
Automatic Name Pull Operation Effects UnitEffect
To initiate a name push operation from a Units View window
Manual name pull
To initiate a name pull operation from a Units View window
Topology Synchronization
Automatic topology synchronization
To enable or disable automatic topology synchronization
Topology synchronization options in the Add Unit Wizard
Topology synchronization options in the Resync Wizard
To merge target devices from a Units View window
Merging target devices
To merge or split cascade switches
Merging or splitting cascade switches
Automatic Inheritance for Group Memberships and Properties
To enable or disable automatic discovery
To enable automatic inheritance
Automatic Discovery
DSView 3 Software Installer/User Guide
Managing Units
Appliance Configuration Templates
Saving appliance configuration templates
To save an appliance configuration template
Applying appliance configuration templates
Modifying appliance configuration template properties
To replace a failed appliance
Unit Properties
DSView 3 Software Installer/User Guide
To change the location properties for a unit
To change the identity properties for a unit
To change the contact properties for a unit
To change the note properties for a unit
To change the custom fields for a unit
To change the network properties for a managed appliance
To change the network properties for a target device
About Access Rights
About target device access rights
How access rights can be assigned
To add or remove access rights from a Units View window
Unit Access Rights
Managed Appliance Status
Managed Appliance Settings
To move a DSR switch to the managed units list
To change the network settings of a managed appliance
To display version information for a managed appliance
To enable or disable secure mode on an appliance
Managed Appliance Snmp Settings
To change Snmp settings for a managed appliance
Customizing the Target Devices window
Target Device Settings
To change the appliance name for a target device
To add support for services on a target device
Target Device Services
Target Device Naming
To change service options
To remove support for a service on a target device
To enable and specify fixed target device names
To delete offline IQ modules
IQ Module Settings
To adjust target device names
To display IQ module information
To upgrade IQ modules
KVM Switch and Cascade Switch Settings
To set the USB speed for IQ modules
To change the Name in DSView for a cascade switch
To change the name in appliance for a cascade switch
To change local Oscar interface settings
Oscar interface settings
To change modem port settings
Customizing the Appliance Local User Accounts window
Local Account Settings
To change access control method for local user accounts
To display the Appliance Local User Accounts window
To delete a local user account
To change target device access rights to a local account
To change the settings of a local user account
Launching embedded unit sessions
Embedded Units
Changing embedded unit credentials
To change login credentials for a Drac 4 embedded appliance
Asset
Asset and Usage Reports
To view Asset reports
To view Usage reports
Usage
DSView 3 Software Installer/User Guide
Power Devices
Power Devices and Power Device Sockets
Customizing the Power Devices Attached to Appliance window
To change power device settings
To add or remove a power device
Customizing the Power Device Input Feeds window
Power Device Input Feed
Upgrading the firmware of a Cyclades power device
To display power device input feed information
To change power device input feed information
Power Device Sockets
Customizing the Power Device Sockets window
To change power device socket settings
Power Control of Devices Attached to Power Devices
To control power from a Power Device Sockets window
To control power from a Units View window
Unit Sessions and Connections
Managed Appliance Session Settings
Customizing the Appliance Sessions window
To display session information
173
To change the virtual media session settings on a KVM switch
To define exit macros
Defining exit macros
To display information about all active sessions
Active Sessions
All active sessions
Example Creating a macro
To disconnect an active session from an appliance window
Customizing a target device Active Sessions window
Active sessions on a target device
To disconnect one or more target device active sessions
Active modem sessions
Secure connections
Supported modems
Connection display format
Connections to Units
Example Target device connections
To display a connections window
Example Cascade switch connection
Example Power device connection
Renaming a managed appliance connection
To delete a target device connection
Adding and deleting target device connections
Merging virtual and physical target device connections
To add a target device connection
To delete merged connections
To merge virtual and physical target device connections
Data log files
Data Logging
Data log licenses
Configuring Data Logging
Enabling the Syslog server
To enable the SSH server
To enable or disable Syslog server port
Enabling the SSH server
To enable or disable data logging on a unit
Verifying the data logging settings for each connection
Enabling and disabling data logging on units
To check the data logging settings for connections
Viewing and customizing the SSH server settings
To view and customize the SSH server settings
To specify where data log files will be stored
Configuring the buffer warnings events as Snmp
Specifying where data log files will be stored
To configure the buffer warnings as Snmp
To specify archiving properties
Archiving and deleting data log files
To archive data log files dynamically
Dynamically archiving and deleting data log files
To delete data log files dynamically
To display a list of data log files for a single unit
Displaying data log file content
Viewing Data Log Files
Displaying lists of data log files
Verifying data log file digital signatures
Enabling SSH Passthrough
Configuring SSH Passthrough
To enable or disable SSH Passthrough
SSH Passthrough Sessions
SSH port sharing
To configure SSH Passthrough port sharing
Preemption
Configuring the Avocent Session Viewer
To configure the Avocent Session Viewer
SSH Passthrough Sessions
Establishing an SSH Passthrough connection to a unit
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To enter an escape key sequence
Escape key sequence
Break sequences
To modify the escape sequence
New line \ c Character c Carriage return Delete Tab
To configure break sequences
To send a break sequence
Ooo is one to three octal digits
Disconnecting a session
Transferring read/write access
Displaying session output
Supported service processor commands
DSView 3 Software Installer/User Guide
Site, Department and Location Groups
Grouping Units
To add a site, department or location
To change the name of a site, department or location
To delete a site, department or location
207
Custom Fields
To associate a custom label with a unit
To define custom fields
Example Custom fields
209
Unit Groups
211
User Defined
Unit group hierarchy
To display a list of unit groups in a Units View window
To display a list of unit groups in the Unit Groups window
More subgroups
To display information about a unit group
Adding or deleting a unit group
To add a unit group
To delete a unit group
Changing the unit group properties
To change unit group properties
To add or remove members in a unit group
To add or remove access rights for one or more unit groups
217
DSView 3 Software Installer/User Guide
Creating zones
Managing and Accessing Zones
DS Zones
Enabling DS Zones
To specify zone log in options
Accessing zones
To log in to a zone
To modify the zone name
To switch zones
Transferring units to a zone
Managing zone properties
Assigning zone licenses
Managing zone access rights
To assign zone licenses
To allow or deny access rights for a zone
Using Zones
Units actions in a zone
Deleted
User actions in a zone
Reports, events and data logging actions in a zone
Modifying system settings in a zone
DSView 3 Software Installer/User Guide
Customizing the User Accounts window
Managing User Accounts
User Accounts Windows
To display the User Accounts window
Account restrictions and expiration settings on
User Status Icons Authentication Method
To add a user account
Adding User Accounts
DSView 3 Software Installer/User Guide
To delete one or more user accounts
Resetting a User Account Password
Deleting User Accounts
Unlocking User Accounts
To change the name of a user
To reset a user account password
Changing User Account Properties
Username
To specify a user SSH key
User certificates
User SSH key
To change the certificate associated with a user
To change user account restrictions and expiration settings
User password
User account restrictions and expiration settings
To change a user password or force a new password
To change the group membership of a user
User group membership
Preemption level
Address
Email contact
Phone contact
User notes
To change the custom fields
User Access Rights
To display a user’s access rights
Custom field properties
To add or remove access rights through a user account
To display user groups
User Groups
Adding User-defined User Groups
Group naming in external authentication services
243
To delete a user-defined user group
Deleting User-defined User Groups
To add or remove user group members
User Group Properties
Changing User Group Members
To display the properties of a built-in user group
To display user group access rights
User Group Access Rights
To add or remove user group access rights
DSView 3 Software Installer/User Guide
About the Video Viewer
Using the Video Viewer
Window Features
To open a KVM session from the DSView 3 Explorer
Opening a KVM Session
Video Viewer Window Descriptions Number Description
To open a KVM session using the Unit Overview window
Connecting to an existing session
Opening an exclusive KVM session
To change Video Viewer session properties
Video Viewer session properties
To close a Video Viewer session
Closing a Video Viewer Session
KVM Session Profiles
Session time-out
Name
General profile settings
Default macro group
Keyboard pass through mode
Option-Command-D
Command-Option-Eject
Command-Control-Eject
Command-Option-Control-Eject
Menu activation keystroke
Cursor profile settings
Single cursor mode session startup
Single cursor mode release keystroke
Video profile settings
Toolbar profile settings
Managing KVM session profiles
To display KVM session profile names and settings
Background refresh
To change a KVM session profile
To add a KVM session profile
261
To assign a KVM session profile to a target device
To delete one or more KVM session profiles
To assign a KVM session profile to multiple target devices
To enable or disable full screen mode
Using Menu Commands to Manage Session Settings
General commands
To enable keyboard pass through
Cursor commands
Video commands
Toolbar commands
To refresh the screen
Mouse scaling command
To enable or disable background refresh
Avocent Mouse Sync
To manually adjust the video quality of the window
Manual Video Adjustment
To set Avocent Mouse Sync from the Video Viewer
DSView 3 Software Installer/User Guide
Block noise threshold and pixel noise threshold
Automatic video adjustment
Contrast and brightness
Detection thresholds
Displaying Video Viewer Users
Saving the View
To start scan mode
Scan Mode
About scan mode
Thumbnail Viewer features
DSView 3 Software Installer/User Guide
Performing Thumbnail Viewer tasks
To launch a session to a device from the Thumbnail Viewer
Macros
To exit the Thumbnail Viewer
To create or edit a macro
To send a macro
To copy a macro
To delete a macro
To rename a macro group
Macro groups
To create a macro group
To add or delete macros in an existing macro group
To copy a macro group
To delete a macro group
Requirements
Using Virtual Media
To power up, power down or power cycle a target device
To display a predefined macro group
Sharing and preemption considerations
Virtual Media dialog box
To launch a virtual media session
Virtual media session settings
Virtual Media Session Settings Description
Opening a virtual media session
To display virtual media drive details
To unmap a virtual media drive
To close the Virtual Media dialog box
Using Smart Cards
To reset all USB devices on the target device
Closing a virtual media session
To clear the local Java cache
Video Viewer Troubleshooting
To map a smart card
To unmap a smart card
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DSView 3 Software Installer/User Guide
Telnet Viewer Window Features
Using the Telnet Viewer
About the Telnet Viewer
DSView 3 Software Installer/User Guide
Telnet Viewer Window Descriptions Number Description
Telnet Viewer window toolbar
Telnet Viewer Window Toolbar Icons Icon Description
Opening a Session
Security Property
To open a Telnet Viewer session
To change the cursor appearance
To enable/disable autoscaling
Customizing the Telnet Viewer
To change the window background and/or text color
To change the Telnet Viewer Arrow key sequences
To change the terminal emulation mode
Customizing Session Properties
To change the terminal window size
To change the terminal type
To change the linefeed settings
Terminal Emulation and Type Terminal Type
To enable/disable 7-bit Ascii
Login scripts
To enable/disable line wrap
To enable/disable local echo
Reviewing Session Data
To build a login script and enable/disable automatic login
To change the maximum number of lines in the session buffer
To create a macro
To edit an existing macro
To use a macro
To edit an existing macro group
Logging
To enable automatic logging
To change the default log file directory
Log files
To start dynamic logging
To disable automatic logging
To pause logging
To stop logging
To copy all of the Telnet Viewer session buffer contents
Copying, Pasting and Printing Session Data
To resume logging
To power up, power down, or power cycle a target device
To paste system clipboard contents
To print a Telnet Viewer window screen
To close a Telnet Viewer session
Closing a Telnet Viewer Session
To display the Units Tools window
Using Tools
Using Unit Tools
Exporting units
To export units
To export access rights
Exporting access rights
To merge target devices
Merging target device endpoints
To merge target device endpoints
Importing DSView 2.x software databases
To backup the database
Before using the Import DSView 2.x Software Database tool
To import DSView 2.x software databases
After running the Import DSView 2.x Database tool
Importing data
To import data
Rebooting
Using the Managed Appliance Tools
To access the managed appliance tools
To upgrade the firmware on a managed appliance
To reboot a managed appliance from a Unit Overview window
Upgrading firmware
To resynchronize a unit
Resynchronizing units
To restore a managed appliance configuration
Saving a managed appliance configuration
Restoring a managed appliance configuration
To save a managed appliance configuration to a file
To save the user database of a managed appliance
To restore the user database of a managed appliance
Saving a managed appliance user database
Restoring a managed appliance user database
DSView 3 Software Installer/User Guide
Customizing the Tasks window
Using Tasks
Using the Tasks Window
To display the Tasks window
Adding tasks
Specifying when to run tasks
To run a task daily
To run a task periodically
To run a task weekly
Adding tasks using the Add Task Wizard
To run a task monthly
To add the task
Task Backup DSView 3 software database and system files
Task Power control a target device
Task Configure Snmp trap settings on a managed appliance
Task Exporting an event log .csv file
Migrating DSView 2.x software units
Task Migrating units
Migrating AlterPath Manager software units
To add the task
Task Updating the firmware of an appliance type
Task Test modem connections to selected units
Task Pull names from selected units
Task Update topology for selected units
Task Backup Power Manager database
Task Restore Power Manager database
To display the results of a task
Running tasks manually
Displaying task results
To manually run tasks
To change a task schedule
Deleting tasks
Changing tasks
To delete a task
To add a firmware file
Firmware Management
To display the Appliance Firmware Files window
Customizing the Appliance Firmware Files window
To delete firmware
DSView 3 Software Installer/User Guide
Event Severity Levels Icon Description
Events and Event Logs
Event Severity and Categories
Event severity
Event categories
Email Notifications
Severity icons
Customizing the Email Notifications window
To configure an email notification
To test an email notification
To change an email notification
To delete an email notification
Event log display fields
To enable or disable logging of one or more events
Enabling and Disabling Event Logging
Displaying the Event Log
To display details of an event log entry
To display the event log
To delete one or more event log entries
Event states
To change the state of one or more event log entries
To change the event log retention period
Using the date filter
Changing the Event Log Retention Period
To use the date filter
To create an event log .csv file
Creating an Event Log .csv File
DSView 3 Software Installer/User Guide
Plug-ins
To add or upgrade a plug-in
Recommended Sequence for Adding/Upgrading Plug-ins
To display plug-in information
Adding Plug-ins
Displaying Plug-in Information
To add a plug-in
Plug-ins Display Information Field Description
Administrative status on this server. Valid values are
Managing Plug-ins
To upgrade a plug-in
Upgrading a plug-in
Disabling and activating a plug-in
To disable a plug-in
To activate a plug-in
DSView 3 Software Installer/User Guide
Appendix a Technical Support
To resolve an issue
Appendix B TCP and UDP Ports
KVM switch ports
Port
DSView 3 Software Client
With Tunnel
Serial console appliance ports
With Port Tunnel
Port Firewall
Firewall Port With
DSView 3 server ports
Generic appliance ports
1078
TCP/IP Https
Snmp ports
External authentication ports
Snmp Manager Optional
Appendix C DSR Remote Operations Software
DSView 3 Software Server Authentication
Minimum requirements for the DSR Remote Operations software
Before using the DSR Remote Operations software
Installing the DSR Remote Operations software
To install the DSR Remote Operations software
Click Install DSR Remote Operations. -or
To exit the DSR Remote Operations software
Using the DSR Remote Operations software
Window features
To start the DSR Remote Operations software
Servers view
Version view
Power view
Managing servers
Rebooting a switch
Power control of devices attached to power device sockets
To reboot the switch
DSView 3 Software Installer/User Guide
VT terminal emulation
Appendix D Terminal Emulation
Table D.1 VT Key and Keypad Numeric Codes
Table D.3 VT102 Receive Codes Action
VT100+ terminal emulation
VT102 terminal emulation
Table D.2 VT100+ Function Key Support Sequence
VT100 terminal emulation
DC2
Table D.6 VT100 PF1-PF4 Key Definitions Code Sequence
DSView 3 Software Installer/User Guide
379
VT220 terminal emulation
381
Table D.9 lists the decoding for VT220 terminal emulation
383
Table D.11 lists the decoding for VT52 terminal emulation
VT52 terminal emulation
VT320 terminal emulation
Table D.14 lists the decoding for VT320 terminal emulation
387
DSView 3 Software Installer/User Guide
To regain access to a DSView 3 software system
Appendix E Regaining Access to the DSView 3 Software
Appendix F Glossary
Avsp Avocent Video Session Protocol
Cascade switch
Certificate authentication
Dhcp Dynamic Host Configuration Protocol
Digital Certificate
DSR switch
DSView 3 software client session
Embedded appliance
DSView 3 software hub server
DSView 3 software spoke server
DSView 3 software system
FRU Field Replaceable Unit
External authentication server
Integrated windows authentication
Flash
Java
KVM switch
Ldap Lightweight Directory Access Protocol
IQ module
NAT device
Managed appliance
MIB Management Information Base
NAT Network Address Translation
PPP Point to Point Protocol
Power device
Oscar interface
Positive hysteresis
Snmp Simple Network Management Protocol
Session
Site
Smart card
UDP User Datagram Protocol
Tiered switch
Telnet session
Telnet Viewer
509
Web server
Index
402 AV2000 Installer/User Guide
Isdn
404 AV2000 Installer/User Guide
405
See also Hub server and Spoke servers Services
SSH
See also Telnet Viewer Telnet Viewer
409
See Certificates
Page
590-395-501M
