Axis Communications 216FD Problems uploading files, No audio, Audio volume too low/high

48AXIS 216FD - Troubleshooting

Problems uploading files
Limited space	There is only limited space available for the upload of your own files. Try deleting existing
	files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance	Motion detection is based upon changes in luminance in the image. This means that if
	there are sudden changes in the lighting, motion detection may be triggered mistakenly.
	Lower the sensitivity setting to avoid problems with luminance.
No audio
Incorrect setup	Check the sound card in the PC. Ensure that the mute button is not pressed and the volume
	settings are correct.
No audio or	Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
very poor audio quality	Microphone for the internal microphone or for a connected external microphone. Select
	Line for a connected line in source.
Audio volume too low/high
Volume settings incorrect	The volume of the microphone is either too high or too low. Change the volume for the
	microphone in the toolbar on the Live View page.
Poor audio quality
Too many users	Too many users/clients connected to the camera may affect the sound quality adversely.
	Try limiting the number of clients allowed to connect under Basic Configuration > Users.
CPU overloaded	Reduce the number of listeners and viewers and decrease the image resolution and com-
	pression.
Unsynchronized audio and video	It is recommended that the camera's time setting is synchronized with an NTP Server. This
	is enabled under System Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
	Microphone for the internal microphone or for a connected external microphone. Select
	Line for a connected line in source.
Stuttering audio	Audio break-up (stuttering audio) can be reduced using the Buffer slider control on the
	Live View page. A higher level will reduce audio break-up, but may introduce a noticeable
	lag in audio transmission.

For additional assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup