Barco 12X8, 32X32 Contact Information, This Appendix, Warranty, Return Material Authorization RMA

CONTACT INFORMATION

In This Appendix

The following topics are discussed in this Appendix:

Warranty

Return Material Authorization (RMA)

Contact Information

Warranty

All video products are designed and tested to the highest quality standards and are backed by a full 3-year parts and labor warranty. Warranties are effective upon delivery date to customer and are non-transferable. Barco warranties are only valid to the original purchaser/owner. Warranty related repairs include parts and labor, but do not include faults resulting from user negligence, special modifications, lightning strikes, abuse (drop/crush), and/or other unusual damages.

The customer shall pay shipping charges when unit is returned for repair. Barco will cover shipping charges for return shipments to customers.

Return Material Authorization (RMA)

In the unlikely event that a product is required to return for repair, please call the following number and ask for a Sales Engineer to receive a Return Merchandise Authorization number (RMA).

(888) 414-7226

RMA Conditions are listed below:

Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. All RMA numbers must appear on their return-shipping label.

RMA numbers are valid for ten (10) days from issue date.

All shipping and insurance charges on all RMAs must be prepaid by the customer

Contact Information

Barco, Inc.

11101 Trade Center Drive

Rancho Cordova, California 95670

USA

Phone: (916) 859-2500

Fax: (916) 859-2515

Website: www.barco.com

Sales Contact Information

Direct: (916) 859-2505

Toll Free: (888) 414-7226

E-mail: folsomsales@barco.com

Barco N.V.

Noordlaan 5

8520 Kuurne

BELGIUM

Phone: +32 56.36.82.11

Fax: +32 56.35.16.51

Website: www.barco.com

Technical Support Information

Tech Line: (866) 374-7878 — 24 hours per day, 7 days per week

E-mail: folsomsupport@barco.com

MatrixPRO- II 3