Troubleshooting
My server does not boot up when connected to the PRO3 KVM Switch, but works fine when I connect the keyboard, video, and mouse directly to the server.
•Make sure that the keyboard and mouse cables are connected tightly between the Server Interface Module and the server.
•Check that the keyboard and mouse cables are not crossed.
•Check the cable connections.
I am getting ghosting, shadowing, or fuzzy images on my monitor.
•Check that all video cables are inserted properly to the Cable Kit.
•Check that the monitor you are using supports the resolution and
•Lower the video resolution of your monitor.
•Check that the cable length does not exceed 25 feet.
•Check that the graphics card you are using supports the resolution and
•Connect the monitor directly into the server you are having trouble with to see if the problem still appears.
I am getting a black screen on my monitor.
•Check that all video cables are inserted properly.
•Check that the keyboard cable is connected and inserted properly between the server the appropriate port on the KVM Switch.
•Move the mouse and see if it is necessary to log in as a user.
•Connect your monitor directly to the server to verify that your monitor is functioning properly.
•Make sure that the administrator is not currently occupying the port.
The server does not detect a keyboard and I get a keyboard error reported at boot up.
•Check that the keyboard cable on the PRO3 KVM Switch is completely connected to your server. Tighten any loose connections.
•Check whether
•If you are using the keyboard software that was included with your keyboard, uninstall it and then reinstall the standard Microsoft keyboard driver.
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