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N+ Wireless Modem Route r
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TRoUblesHooTINg
I can’t connect to the Internet wirelessly.
If you are unable to conn ect to the Interne t from a wireles s computer,
please check the follow ing items:
1. Look at the light s on your Router. If you’re using a Belkin Ro uter, the
lights should be as fol lows:
• The “router” LED should be on.
• The “modem” light shoul d be on, and not b linking.
• The “internet” LED sho uld be on, and not blinking.
• The “Wireless” light s hould be on, not b linking.
2. Open your wireless utility softwa re by clicking on the icon in the
system tray at the bottom , right-hand corne r of the screen.
3. The exact window that opens will vary depending on the model of
wireless card you have; h owever, any of the utilitie s should have a lis t
of “Available Networks”—those wirele ss networks it ca n connect to.
Does the name of your wi reless network appear in the re sults?
I can’t connect to the Internet wirelessly, but my netwo rk name
is listed.
Yes, my network name is lis ted—go to the troubles hooting solution
titled “I can’t connect to the Internet wi relessly, but my net work name
is listed”.
No, my network name is n ot listed—go to the tro ubleshooting solu tion
titled “I can’t connect to the Internet wi relessly, and my net work name
is not listed”.
If the name of your netwo rk is listed in th e “Available Networks” l ist,
please follow the steps below to connect w irelessly:
1. Click on the cor rect network nam e in the “Available Net works” list.
2. If the network has security (encr yption) enabled, yo u will need to ent er
the network key. For more info rmation regardi ng security, see th e
section entitled “Chan ging the Wireles s Security Set tings”.
3. Within a few second s, the tray icon in the lower, left-hand c orner of
your screen should tur n green, indicati on of a successf ul connection
to the network.
I can’t connect to the Internet wirelessly, and my network name is
not listed.
If the correct networ k name is not liste d under “Available Net works” in
the wireless utility, ple ase attempt the f ollowing troublesh ooting steps:
1. Temporarily move comp uter, if possible, fi ve to 10 feet from the
Router. Close the wireless utility, and reopen it. If the corre ct network
name now appears unde r “Available Networks”, you m ay have a
range or interferenc e problem. Please see the suggest ions discussed
in the section titled “ Placement of your N1 Wireless Router ” of this
User Manual.
2. Using a computer th at is connected to the Router via a n etwork cable
(as opposed to wireles sly), ensure that “ Broadcast SSID” i s enabled.
This setting is found on the Router’s wirel ess “Channel and SSID”
configuration page.
If you are still unable to access the Inter net after compl eting these
steps, please contact Belkin Technical Sup port.