Troubleshooting

If you encounter problems while using the phone, or if it performs erratically, you can consult the information in the chart below. If your particular problem cannot be resolved using the information in the chart, contact the dealer where you purchased the phone.

Problem

 

Possible cause

 

Solution

 

 

The network signal is too

Move to a location where the

 

weak

at

your

current

network signal

can be

 

location for example, in

properly received.

 

 

a basement or near a tall

 

 

 

building-because wireless

 

 

 

transmissions

 

can

not

 

 

Poor

effectively reach it.

 

 

 

 

 

 

 

 

 

 

 

 

The

network

is

busy

at

Avoid using the phone at

reception

 

the

 

current

time

(for

such times, or try again after

 

example,

during peak

waiting a short time.

 

times, there may be too

 

 

 

much

network

traffic

to

 

 

 

handle additional calls).

 

 

 

 

 

 

You are too far away from

You can request a service

 

a base station for your

area map from your network

 

network operator.

 

operator.

 

 

 

 

 

Poor network trunk quality

Hang up the phone and dial

 

on the part of your

again. You may be switched

Echo or noise

network operator.

 

to a better-quality

network

 

 

 

 

 

 

 

trunk or phone line.

 

 

Poor local telephone line

 

 

 

 

 

quality.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting 183

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BenQ S700 user manual Troubleshooting