Black Box FX160A manual Interfacing the Phone Line Manager 16 x 4 to a Computer

PHONE LINE MANAGER 16 X 4

18. Interfacing the Phone Line Manager

16 x 4 to a Computer

There are many instances where the Phone Line Manager 16 x 4 can be connected to a computer to enhance the overall operation of the system. These include:

•Phone Line Manager 16 x 4 Configuration Program: This program is designed to run under Microsoft Windows and can guide the System Manager through every detail concerning the setup of the Phone Line Manager 16 x 4. After the selections have been made in the program, the entire configuration program can be written into the Phone Line Manager 16 x 4 via the RS-232C port. There is no need to manually enter all of the commands detailed in this manual (see Section 18.2).

•Call-History Reporting: The details of outgoing calls can be sent from the Phone Line Manager 16 x 4 to the computer. An application on the computer can collect the information into a database and generate useful reports. (See Section 17.9.)

•Caller ID Processing: On Phone Line Manager 16 x 4 units equipped with the optional Caller ID

detection capability, the unit will send the Caller ID information to the computer. An application on the computer can collect the information into a data base and generate useful reports (see Section 12.5).

•Computer Aided Telephony (CAT) Interface: On Phone Line Manager 16 x 4 units equipped with the optional Computer Aided Telephony (CAT) software, the system can operate in a computer environment where it can be controlled by an application running on the computer (see Section 18.4).

18.1 RS-232C Port—Choosing the Operating Mode

The RS-232C port on the Phone Line Manager 16 x 4 mode can operate in one of two modes.

•System Mode: The Phone Line Manager 16 x 4 must be in this mode in order to communicate with the Phone Line Manager 16 x 4 Configuration Program. It must also be in this mode to operate in the Computer Aided Telephony (CAT) environment (if your unit is equipped with the CAT version of the software).

•Features Mode: The Phone Line Manager 16 x 4 must be in this mode to allow it to (1) output the Call- History information, (2) output the Caller ID data at the beginning of incoming calls (except for CAT units), or (3) respond to the Automatic Call-History Retrieval program running on attached computer.

To enable the System Mode of the RS-232C Port:

1.In the programming mode, lift the handset and enter 7851. Pause for the confirmation tone. Hang up or continue programming.

To enable the Features Mode of the RS-232C Port:

1.In the programming mode, lift the handset and enter 7850. Pause for the confirmation tone. Hang up or continue programming.

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