PHONE LINE MANAGER 16 X 4
13.Rollover Extensions: Advanced Topics
Any number of extensions can be configured to be a Rollover Extension. These extensions have special properties. Generally, calls directed to extensions which are busy or do not answer will be directed to an available Rollover Extension. Typically, extensions connected to a Voice Mail unit or to an answering machine would be designated as Rollover Extensions though it is possible to configure any extension to be a Rollover Extension. It is also possible to assign an Exclusive Answering Machine to an extension. When the Phone Line Manager 16 x 4 wants to ring an available Rollover Extension (due to the conditions listed below), it will first check to see if there is an Exclusive Answering Machine available for the extension.
The Phone Line Manager 16 x 4 will ring an available Rollover Extension or Exclusive Answering Machine when:
•An incoming call has been ringing for greater than a specified amount of time (5 to 60 seconds). See Section 19.11.
•The MSG button on a key phone is pressed (if Voice Mail is enabled).
•An intercom call was attempted to an extension which is in the Do Not Disturb mode (if Rollover on Intercom Calls is set). See Section 13.2.
•An intercom call was attempted to an extension connected to an ordinary phone which is busy (if Rollover on Intercom Calls is set).
•An intercom call was attempted to an extension connected to a busy key phone or to any phone which does not answer within five rings (if Rollover on Intercom Calls is set).
•An outside line has been blind transferred to an extension which does not answer or parked at an extension which does not answer (provided the “Transfer to Operator/Rollover Extension” parameter specifies Rollover Extension).
•After the Operator is rung and does not answer after a call left on hold for too long rings at the Operator. See Section 19.11.
When the Phone Line Manager 16 x 4 is looking for a Rollover Extension, it checks the extensions in the order of physical extension #00 to extension #15 to find an extension which is both available and designated to be a Rollover Extension.
13.1 Exclusive Answering Machine Privilege
The Rollover Extensions feature allows you to specify which extension(s) will be rung when a call is directed to an extension which is busy or does not answer. More than one extension can be specified as a Rollover Extension so that a
In some installations, you may want to give separate answering machines to certain people to allow messages intended for them to be stored and retrieved independently. This may now be done as part of the “Programming the Extensions” command (see Section 4.2).
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