Black Box Black Box Network Services FaxReceiver Example C\WINNT\system32arp -a, Page 37 of

PROBLEM: I enabled the DHCP setting, but do not know what address was used.

SOLUTION: After the IP address is assigned, ping the address or range of addresses that it could have. Then within 5 minutes, use the ARP -A command to see the IP Addresses assigned in that range. Look for IP Address assigned to the Physical Address that has the last six digits matching the FaxReceiver’s serial number.

Example:

C:\WINNT\system32>arp -a

Interface: 11.22.33.99 on Interface 0x1000003 Internet Address Physical Address Type 192.168.10.1 00-A0-92-bb-23-20 dynamic 192.168.10.23 00-A0-92-65-ec-c4 dynamic 192.168.10.36 00-A0-92-6d-7d-53 dynamic 192.168.10.165 00-A0-92-83-8b-0c dynamic

If the FaxReceiver's serial number is 838B0C then the IP Address is 192.168.10.165.

PROBLEM: I have a fax machine used for outgoing faxes connected to a phone splitter with the FaxReceiver. When I try to send a fax, it does not dial. SOLUTION: The FaxReceiver should not affect the operation of an outgoing fax on the same line.

Ensure that the outgoing fax machine is set up for tone dialing and not pulse dialing. Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming ring, and the FaxReceiver will attempt to answer. If there is no incoming fax, and tone dialing is used, the FaxReceiver should not have any effect at all on the operation of the sending fax machine.

Another potential problem is that if someone tries to send an outgoing fax whilst a fax is being received, it will mess up the reception.

PROBLEM: I have a fax machine used for outgoing faxes connected to a phone splitter with the FaxReceiver. When a fax comes in, the outgoing fax machine answers the call first.

SOLUTION: You will need to disable the sending fax's auto-answer; otherwise it will attempt to answer an incoming fax at the same time as the FaxReceiver.

PROBLEM: I do not know the IP address of my SMTP server and the ISP is unavailable.

SOLUTION: If you have the name of the SMTP mail server, (i.e.,

mail.company_name.com) you may be able to ping it in order to get the IP address. Try 25 for the port. If that does not work, try 26, and 2525.

QUESTION: What does a good debugger trace look like?

ANSWER: You should see “authenticated”, “Answered”, “Getting Page”, “CCITT data OK”, “Sending Page to MAIL”, “ok, send it”, “filename="Page001.tif”, “Goodbye”, and “Modem Idle - awaiting call”.

Copyright  2006 Ringdale User Manual, 62-15820000 Page 37 of 49