Black Box MC200A, Black Box Network Services FaxReceiver user manual

QUESTION: My debugger output does not look correct. Can I send it to Tech Support?

ANSWER: Yes. Using your mouse, right-click on the blue bar at the top of your telnet session, and select Edit, then Select All. Next right-click on the blue bar at the top of your telnet session, and select Edit, then Copy. Open an email, and do a Paste or Ctrl/v. Send the email to support@BlackBox.com.

QUESTION: I would like to be able to disable/enable the FaxReceiver from a remote location.

ANSWER: To remotely switch on/off the answer, simply change the SMTP server IP address to 0.0.0.0 and the device will never answer a call.

PROBLEM: When I print the fax directly from my email about an inch of the data is chopped off.

CAUSE: The print margins are set too wide.

SOLUTION: If you are using Outlook Express, you must go to MSIE (Internet Explorer) and make the Page Setup changes there. Then restart Outlook Express.

1)Start Internet Explorer.

2)Click File, then Page Setup.

3)Adjust the left and right margins to about .25.

QUESTION: How do I reset to the factory default settings?

ANSWER: Unplug the power, press the reset button, plugging the power back in while holding reset for 10 seconds

PROBLEM: When I use the option 6 Check Mailserver connection it reports: “OK POP3 Service ready” then “Connection Terminated Abnormally”.

CAUSE: You are trying to connect to a POP3 mailserver. This is an *incoming* mailserver.

SOLUTION: You need to connect to an *outgoing* mailserver (SMTP). Usually the POP3 is at 110. The SMTP is usually at 25. You might need to just set it back to 25. But check the SMTP port for certain.

Copyright  2006 Ringdale User Manual, 62-15820000 Page 38 of 49