Main
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Contents
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Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Attachment shortcuts
Camera and video camera shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Typing shortcuts
Search shortcuts
Map shortcuts
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Phone
Phone basics
Find your phone number
Make a call
Answer a second call
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About using a headset
Emergency calls
About emergency calls
Make an emergency call
Volume
Adjust the volume
Change the default volume for calls
Improve sound quality during a call
Improve sound quality for all calls
Voice mail
Check your voice mail
Change the voice mail access number
Speed dial
Set up speed dial for a contact
Voice dialing
Make a call using a voice command
Dial an extension using a voice command
Check a status using a voice command
Change the voice dialing language
Turn off choice lists for voice commands
Turn off voice prompts
Set playback options for voice dialing
Set the matching sensitivity level for voice commands
Conference calls
About conference calls
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
Leave a conference call
Call logs
About call logs
View call logs in the messages application
Add notes to a call log
Change call log notes
Call waiting
Turn on call waiting
Call forwarding
About call forwarding
Forward calls
Add a call forwarding phone number
Change a call forwarding phone number
Call blocking
About call blocking
Block calls
Change the call blocking password
Fixed dialing
About fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Smart dialing
About smart dialing
Set the default country code and area code
Set options for dialing extensions
TTY support
About TTY support
Turn on TTY support
Multiple phone numbers
About multiple phone numbers
Phone options
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Stop ending calls when you insert your device in the holster
Answer calls automatically when you remove your device from the holster
Reset a call timer
Phone shortcuts
Phone troubleshooting
I cannot make or receive calls
My phone number appears as Unknown in the phone application
I cannot check my voice mail
I cannot make calls using a voice command
My device does not recognize names or numbers in voice commands
I cannot make a conference call
Messages
Message basics
Composing messages
Save a draft of a message
Set the importance level for a message
Sending messages
Send an email message
Send a PIN message
Send an SMS text message
Send an MMS message
Reply to a message
Forward a message
Resend a message
Stop a message from sending
Managing messages
Open a message
Save a message
Search for text in a message, in an attachment, or on a web page
Mark a message as opened or unopened
Email messages
Email message basics
Send an email message
Delete the original text from a reply message
File an email message
Add, change, or delete an email message folder
Forward messages from a specific email message folder to your device
Stop storing messages sent from your device on your computer
Email message filters
About email message filters
Create an email message filter
Create an email message filter based on a contact or subject
Options for email message filters
Turn on an email message filter
Change an email message filter
Prioritize email message filters
Delete an email message filter
Email message options
Check spelling automatically before sending email messages
Set an out-of-office reply
Request delivery or read confirmation for email messages
View email messages in plain text format
Stop loading pictures in HTML email messages
Hide filed email messages
Receive only the first section of long email messages
Change the email address that you use to send messages or meeting invitations
Stop forwarding email messages to your device
PIN messages
About PIN messages
Find your PIN
Send a PIN message
Set a high importance level for received PIN messages
SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Send an SMS text message
Options for SMS text messages
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
MMS messages
MMS message basics
About MMS messages
Find your MMS phone number
Send an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your contact list from an MMS message
MMS message options
Request delivery or read notification for an MMS message
Request delivery notification or read notification for all MMS messages
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Message list options
Turn off the prompt that appears when you mark messages as opened
Set how long your device stores messages
Use color to differentiate work messages from other messages
Change how a message list displays messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Hide sent messages
View call logs in the messages application
Block incoming messages
Allow messages from contacts in your contact list or allowed sender list
Add a contact to your allowed sender list
Reset a blocked message counter
Message shortcuts
S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages
Sign or encrypt a message
Encrypt a message with a pass phrase
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from a message
Add a certificate from an attachment
S/MIME-protected message status
Encryption status indicators
Check the status of a certificate or certificate chain
S/MIME-protected message options
Change your signing or encryption certificate
Change the default signing and encryption option
About message classifications
Change the default message classification
Change the size of S/MIME indicators in messages
Change the encryption algorithms for S/MIME-protected messages
Request delivery notification for signed S/MIME-protected messages
Turn off the prompt that appears before an S/MIME-protected message is truncated
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
S/MIME-protected message troubleshooting
PGP protected messages
PGP protected message basics
About signing and encrypting messages
Sign or encrypt a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Add a PGP key from an attachment
PGP protected message status
PGP protected message options
Change your signing and encryption key
Change options for downloading attachments in encrypted messages
Change the default signing and encryption option
About message classifications
Change the default message classification
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
PGP protected message troubleshooting
Some signing and encryption options are not available on my device
I cannot open an attachment in an encrypted message
Message troubleshooting
I cannot send messages
I am not receiving messages
I cannot file email messages
I cannot send SMS text messages
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Email message filters are not working correctly
I cannot turn on cell broadcasting
I cannot attach a file to an MMS message
I cannot use a shortcut to view one type of message in a message list
Attachments
Attachment basics
About attachments
Open an attachment
Download an attachment
Stop downloading an attachment
Open a link in an attachment
View properties for an attachment
Set font options for an attachment
Search for text in a message, in an attachment, or on a web page
Documents
Open a password-protected .pdf file
View tracked changes in a document
View the table of contents in a document
Spreadsheets
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Media files
Presentations
vCard contact attachments
Attachment shortcuts
Attachment troubleshooting
A skipped content bar appears in a document
A message or attachment does not appear or is truncated
A question mark appears on a slide
Camera and video camera
Take a picture
Pan a picture
Zoom in to or out from a picture
Record a video
Camera and video camera options
Change the picture size
Set picture quality
Change the video size and format
Change the location for storing pictures or videos
Change options to compensate for different lighting conditions in pictures or videos
Apply a color effect to pictures or videos
Camera and video camera shortcuts
Camera and video camera troubleshooting
I cannot save pictures or videos
The flash dims or turns off
Some pictures that I take are blurry
Media
Transferring and downloading media files
About transferring and synchronizing media files
Transfer a file between your device and your computer using the Roxio Media Manager
Transfer a file between your device and your computer in mass storage mode
Save a song or video from a web page
Receive a media file using Bluetooth technology
Send a media file
Download a ring tone
Download a Home screen background
Playing media files and recording voice notes
Play a media file
Play a media file on a web page
Shuffle songs
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Improve sound quality for media files
Keep backlighting on when you play a video
About using a headset
Managing media files
Playlists
About playlists
Create a standard playlist
Change a standard playlist
Create an automatic playlist
Repeat a playlist
Rename a playlist
Delete a playlist
View properties for a media file
Change the amount of memory available for media files
Rename a media file
Move a media file
Delete a media file
Viewing pictures
View a picture
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures by name
Zoom in to or out from a picture
Pan a picture
Rotate a picture
Managing pictures
Save a picture
Sort pictures
Hide album art from picture folders
Rename a picture or picture folder
Media card and mass storage mode options
About media cards
Format the device memory or a media card
View the amount of available memory
About file encryption
Encrypt the files in the device memory and on a media card
Turn off media card support
Turn off mass storage mode
Media shortcuts
Media troubleshooting
I cannot play a song or video on a web page
I cannot open media files
My device does not recognize my media card
My device is not using the correct ring tone or wallpaper
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Browser
Browser basics
Browsing web pages
Visit a web page
Search the Internet
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Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web page
Change a bookmark for a web page
Send a bookmark for a web page
Delete a bookmark for a web page
Add a bookmark folder for web pages
File a bookmark for a web page
Rename a bookmark folder for web pages
Delete a bookmark folder for web pages
Web feeds
About web feeds
Subscribe to a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Delete a web feed
Browser options
Change the default browser view
Change the home page or start page
Change JavaScript options
Change options for pictures and animation on web pages
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
Receive a prompt before closing the browser or running a script
Clear a browser cache
Clear the browser history
About browser configurations
Set the default browser configuration
Browser security
About TLS
About WTLS
Manage browser security
TLS options
WTLS options
Add a trusted content server
Browser push
About browser push
Turn off browser push
Browser push options
Browser shortcuts
Browser troubleshooting
No browser is available on my device
I cannot set up automatic synchronization for bookmarks
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Date, time, and alarm
Set the date and time
Get the date and time from the wireless network automatically
Change what appears on the display when your device is charging
Change the clock face
Display a second time zone
Turn on bedside clock mode
Set options for bedside clock mode
Turn on the alarm
Silence the alarm
Change alarm notification options
Use the stopwatch
Set the timer
Change timer notification options
Date, time, and alarm troubleshooting
The time on my device is incorrect
Personal organizer
Contacts
Contact basics
Add a contact
Add a contact from a message, call log, or web page
Add a pause or a wait to a phone number
View a contact
Change a contact
Delete a contact
Search for contacts in your organization's address book
Customizing contacts
About custom ring tones
Assign a ring tone to a contact
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Multiple contact lists
About multiple contact lists
Switch contact lists
Change the default contact list
Contact list options
Sort contacts or tasks
Change the display options for contacts
View the number of contacts stored on your device
Contact troubleshooting
Calendar
Calendar basics
Schedule an appointment quickly in Day view
Schedule a meeting
Schedule an alarm
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Switch days in Day view
Meetings
Schedule a meeting
Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Change the list of participants for a meeting
Send an email message to all meeting participants
Contact a meeting participant
Conference call meetings
About conference calls
Create a conference call meeting from your device
Create a conference call meeting from your computer
Enter a conference call meeting
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Change the start and end time for days
Change the snooze time for reminders
Change the email address that you use to send messages or meeting invitations
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
View more of the subject line for appointments in Agenda view
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Multiple calendars
About multiple calendars
Switch calendars
Use color to differentiate calendars
Change the calendar that reminds you of appointments
Calendar shortcuts
Calendar troubleshooting
Tasks
Task basics
Change a task
Change the status of a task
Hide completed tasks
Send a task or memo
Delete a task
Task list options
Sort contacts or tasks
Change the snooze time for reminders
View tasks in a calendar
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
Change a memo
Send a task or memo
Memo list options
View the number of tasks or memos stored on your device
Categories
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Sort contacts, tasks, or memos by category
Calculator
Use the calculator
Convert a measurement
Notification profiles
Notification basics
About notification profiles
Change your ring tone
Switch notification profiles
Change a notification profile
Delete a notification profile
Prevent notification during calls
Silence your device
Download a ring tone
LED notification
LED notification
Turn off Bluetooth connection notification
Turn on LED notification for wireless coverage
Custom notification
About custom notification
Set custom notification for calls or messages from a specific contact
Change the order of notification profile exceptions
Change a notification profile exception
Change the list of contacts for a notification profile exception
Delete a notification profile exception
About custom ring tones
Notification profile troubleshooting
My device is vibrating more times than expected
I am not receiving notification for incoming calls or messages
I cannot change some fields in a Calls From notification profile exception
Typing
Typing basics
Cancel a text selection
Set the cursor speed
Set the default currency symbol
Turn on key tones
Use shortcut keys on the Home screen
Typing input methods
Switch typing input methods
Change the typing input language
Arabic and Russian typing input methods
About typing in Arabic or Russian
Spelling checker
Check spelling
Correct spelling while you type
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Change options for checking spelling
Add a word to the custom dictionary
Custom dictionary
About the custom dictionary
Add a word to the custom dictionary
Change a word in the custom dictionary
Delete a word from the custom dictionary
Stop adding items to the custom dictionary automatically
Stop displaying contacts in the list that appears when you type
AutoText
About AutoText
Create an AutoText entry
Turn off AutoText for SMS text messages
Change an AutoText entry
Typing shortcuts
Typing troubleshooting
I cannot check spelling
Language
Switch typing input methods
Change the input options for SureType technology
Change the voice dialing language
Use a shortcut to switch typing input languages while you type
Change the shortcut for switching typing input languages
Turn off the shortcut for switching typing input languages
Change the display options for contacts
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Display and keyboard
Backlighting
Display options
Download a Home screen background
Set owner information
Change the display font
About organizing applications
Add an application folder
Change an application folder
Move an application icon
Hide an application icon
Delete an application folder
Keyboard options
Turn on key tones
Turn off trackpad sounds
Set the cursor speed
Assign an application to a Convenience key
Themes
About themes
Switch themes
Delete a theme
Accessibility options
Display troubleshooting
Search
Messages, attachments, and web pages
Search for messages
Search criteria
Manage message search results
Search for messages by contact or subject
Search for text in a message, in an attachment, or on a web page
View a list of saved searches
Change a saved search
Delete a saved search
Organizer data
Search for organizer data
Search for contacts in your organization's address book
Manage contact lookup results
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Synchronization
About synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Prerequisites: Synchronizing organizer data over the wireless network
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Prerequisites: Restoring data over the wireless network
Delete all device data
Empty the deleted items folder on your computer from your device
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
I am not receiving email messages from personal folders on my computer
Email messages are not being deleted over the wireless network
Organizer data is not synchronizing over the wireless network
Custom contact list field data is not appearing on my computer
Some characters in calendar entries do not appear correctly after synchronization
Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Receive a media file using Bluetooth technology
Send a media file
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Bluetooth technology options
Prevent your device from sharing contacts with Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Bluetooth profiles
Encrypt data that you send or receive using Bluetooth technology
Turn off automatic reconnection to Bluetooth enabled devices
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
GPS technology
About GPS technology
Get your GPS location
Turn off location aiding
GPS technology troubleshooting
I cannot use GPS technology
Maps
Map basics
Get directions
View directions as a route on a map
Send a route or a map
View a list of points of interest near a location
View points of interest on a map
Track your movement
Show or hide a layer on a map
Navigation
Maps bookmarks
Change a bookmark for a location or route
Delete a bookmark for a location or route
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Map options
Set the GPS receiver that you use to track your movement
Clear the map cache
View status information at the top of a map
View north at the top of a map
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
Geotag pictures that you take
View a geotagged picture on a map
Map shortcuts
Maps troubleshooting
Diagonal lines appear on a map
BlackBerry Messenger
Contacts
Add a contact
Turn on invitation passwords
Respond to an invitation
Groups
Add a group
Move a contact to a different group
Rename a group
Delete a group
Conversations
Start a conversation
Open a conversation
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Availability
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Applications
Switch applications
Add an application
View properties for an application
Delete a third-party application
Receive a device password prompt before you add an application
View the size of an application database
About updating the BlackBerry Device Software
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Application troubleshooting
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
About wireless coverage indicators
Network connection indicators
Turn on LED notification for wireless coverage
About the preferred wireless network list
Add a wireless network to the preferred wireless network list
Change the order of preferred wireless networks
Delete a wireless network from the preferred wireless network list
Turn off data service or set data service options when roaming
About roaming and international roaming
Switch wireless networks manually
Verify the status of network connections and services
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
About Wi-Fi profiles
Security options for Wi-Fi profiles
Change the order of Wi-Fi profiles
Switch Wi-Fi networks manually
Prevent your device from connecting to a Wi-Fi network
Delete a Wi-Fi profile
Install a root certificate on your computer
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
Wi-Fi profile connection options
Security options for Wi-Fi profiles
Wi-Fi profile IP and DNS options
UMA connection settings
About connecting to a Wi-Fi network for UMA
Change your preferred network type
Wireless network coverage troubleshooting
I cannot connect to a wireless network
I cannot connect to a Wi-Fi network
I cannot synchronize a certificate
Power, battery, and memory
Format the device memory or a media card
View the amount of available memory
Best practice: Optimizing your device performance
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SIM card
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Copy a contact from your contact list to your SIM card
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Change the display name for a phone number
Security
Security basics
Set a limit for device password attempts
Password keeper
About the password keeper
Add a password to the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Change the password keeper password
Copy a password
Prevent password copying
Set a limit for password attempts in the password keeper
Encryption
About file encryption
Encrypt the files in the device memory and on a media card
About content protection
Protect your device data
Set content protection strength
About encryption keys
Generate an encryption key
About content compression
Memory cleaning
About memory cleaning
Turn on memory cleaning
Change when your device deletes sensitive data from the temporary device memory
Delete sensitive application data from the temporary device memory
Certificates
Certificate basics
Download a certificate from an LDAP certificate server
View properties for a certificate
Certificate properties
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
View the certificate chain for a certificate
Certificate status
Certificate status indicators
Check the revocation status of a certificate or certificate chain
Change the trust status of a certificate
Revoke a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Add an email address to a certificate
Turn off the display name prompt that appears when you add a certificate to the key store
Turn off the fetch status prompt that appears when you add a certificate to the key store
PGP keys
PGP key basics Download a PGP key from an LDAP certificate server
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an LDAP certificate server
View properties for a PGP key
PGP key properties
Send a PGP key
Delete a PGP key
Clear the PGP data cache
PGP key status PGP key status indicators
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
Turn off the display name prompt that appears when you add a PGP key to the key store
Turn off the fetch status prompt that appears when you add a PGP key to the key store
PGP key shortcuts
PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server
Certificate servers
Add a certificate server
Change connection information for a certificate server
Connection options for LDAP certificate servers
Connection options for OCSP and CRL servers
Send connection information for a certificate server
Delete a certificate server
Key stores
About the key store
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Add contacts to your contact list automatically when you add items to the key store
Change the service that your device uses to download certificates
Turn off automatic backup of key store data
Change the refresh rate for certificate revocation lists
Reject certificate revocation lists from unverified CRL servers
Smart cards
About using a smart card with your device
About two-factor authentication
Turn on two-factor authentication
Import a certificate from a smart card
Lock your device when you remove your smart card from your smart card reader
About smart password entry
Turn off smart password entry
Switch smart password filters
Prerequisites: Using authentication certificates
Use a certificate to authenticate your smart card
Check the status of your authentication certificate automatically
Store the pass phrase for your smart card in the application memory
Turn off notification for smart card connections
Software tokens
About software tokens
Change the PIN for a software token on your device
VPN settings
About VPN profiles
About security self-tests
Verify security software
Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Turn on safe mode
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Security troubleshooting
I cannot download a certificate
I cannot unlock my device using my smart card
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
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Service books and diagnostic reports
Service books
About service books
Accept a service book
Delete a service book
Diagnostic reports
About diagnostic reports
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Include advanced data in Wi-Fi diagnostic reports
Set a default recipient for Wi-Fi diagnostic reports
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BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Play BrickBreaker
Adjust the volume
Set the paddle speed
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Glossary
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Legal notice