User Guide
SWD-693131-0825025122-001
Contents
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BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
Message shortcuts
Attachment shortcuts
Camera and video camera shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Search shortcuts
Typing shortcuts
Map shortcuts
User Guide
Phone
Phone basics
Make a call when your device is locked
Dial using numbers or letters
Switch applications during a call
Place a call on hold
About emergency calls
About using a headset
Emergency calls
Make an emergency call
Change the default volume for calls
Volume
Adjust the volume
Improve sound quality during a call
Voice mail
Speed dial
Check a status using a voice command
Make a call using a voice command
Dial an extension using a voice command
Voice dialing
Turn off voice prompts
Turn off choice lists for voice commands
Change the voice dialing language
Set playback options for voice dialing
Improve voice recognition of numbers
Set the matching sensitivity level for voice commands
Conference calls
About conference calls
Disconnect a contact from a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Leave a conference call
View call logs in the messages application
Call logs
About call logs
Add notes to a call log
Delete call log notes
Call waiting
Send a call log
Turn on call waiting
Forward calls
Call forwarding
About call forwarding
Add a call forwarding phone number
Delete a call forwarding phone number
Call blocking
Change a call forwarding phone number
About call blocking
Block calls
Change the call blocking password
Fixed dialing
About fixed dialing
Add a contact to your fixed dialing list
Turn on fixed dialing
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Set the default country code and area code
Smart dialing
About smart dialing
About TTY support
TTY support
Multiple phone numbers
Turn on TTY support
Turn on dialing from the Lock screen
Switch the active phone number
Phone options
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Reset a call timer
Cannot make or receive calls
Phone troubleshooting
Cannot make calls using a voice command
My phone number appears as Unknown in the phone application
Some features are not available on my device
Cannot make a conference call
Message basics
Messages
Composing messages
Delete the disclaimer from an email message
Sending messages
Add a signature
Create a link for a PIN
Send a PIN message
Send an SMS text message
Forward a message
Send an MMS message
Reply to a message
Resend a message
Managing messages
View messages in a specific folder
Email messages
Email message basics
Delete a message
File an email message
Delete the original text from a reply message
Add, change, or delete an email message folder
Email message filters
About email message filters
Create an email message filter
Options for email message filters
Change an email message filter
Turn on an email message filter
Prioritize email message filters
Check spelling automatically before sending email messages
Email message options
Delete an email message filter
Set an out-of-office reply
Stop loading pictures in Html email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Hide filed email messages
Receive only the first section of long email messages
Stop forwarding email messages to your device
Find your PIN
PIN messages
About PIN messages
Send a PIN message
About SMS text messages
SMS text messages
SMS text message basics
Find your SMS phone number
View more of the history in SMS text messages
Options for SMS text messages
Turn off AutoText for SMS text messages
Store SMS text messages on your SIM card
About cell broadcasting
Set a wireless network type for sending SMS text messages
Cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
About MMS messages
MMS messages
MMS message basics
Find your MMS phone number
Attach a contact or appointment to an MMS message
MMS message attachments
Attach a media file to an MMS message
Add an appointment to your calendar from an MMS message
Save a media file from an MMS message
MMS message options
Add a contact to your contact list from an MMS message
Request delivery or read notification for an MMS message
Message list options
Stop receiving MMS messages when roaming
Block MMS messages
Set how long your device stores messages
Change how a message list displays messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
About multiple message lists
Hide sent messages
Block incoming messages
Add a contact to your allowed sender list
Reset a blocked message counter
About signing and encrypting messages
MIME-protected messages
MIME-protected message basics
Sign or encrypt a message
Add a certificate from a message
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from an attachment
MIME-protected message status
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
View the certificate used to sign or encrypt a message
Check the status of a certificate or certificate chain
Encryption status indicators
MIME-protected message options
Change your signing or encryption certificate
Change the size of S/MIME indicators in messages
Change the default signing and encryption option
Change the default message classification
About message classifications
Press the Menu key Click Save
PGP protected message basics
MIME-protected message troubleshooting
PGP protected messages
Cannot open an attachment in an encrypted message
Download the PGP key used to sign or encrypt a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Add a PGP key from a message
PGP protected message status
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
View the PGP key used to sign or encrypt a message
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
PGP protected message troubleshooting
Change the encryption algorithms for PGP protected messages
Cannot send messages
Message troubleshooting
Am not receiving messages
Cannot file email messages
Cannot send SMS text messages
Message or attachment does not appear or is truncated
Am not receiving SMS text messages
Some messages no longer appear on my device
Html email messages do not appear correctly
Cannot turn on cell broadcasting
Email message filters are not working correctly
Cannot attach a file to an MMS message
About attachments
Attachments
Attachment basics
Open an attachment
View properties for an attachment
Stop downloading an attachment
Open a link in an attachment
Set font options for an attachment
Spreadsheets
View the table of contents in a document
Documents
View tracked changes in a document
View a list of worksheets
View the content of a cell
Switch worksheets
Change the size of a column
Media files
Presentations
Save a slide
VCard contact attachments
Zoom in to or out from a slide
About vCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Pan a picture
Camera and video camera
Take a picture
Zoom in to or out from a picture
Change the picture size
Record a video
Camera and video camera options
Set picture quality
Change the location for storing pictures or videos
Apply a color effect to pictures or videos
Flash dims or turns off
Camera and video camera troubleshooting
Cannot save pictures or videos
Some pictures that I take are blurry
Transferring and downloading media files
Media
About transferring and synchronizing media files
Send a media file
Receive a media file using Bluetooth technology
Save a song or video from a web
Download a ring tone
Play a media file
Playing media files and recording voice notes
Download a Home screen background
Play a media file on a web
Fast-forward or rewind a media file
Amplify the volume using the audio boost feature
Pause a media file
Play the next or previous song
Keep backlighting on when you play a video
Improve sound quality for media files
About playlists
Managing media files
Playlists
Create a standard playlist
Rename a playlist
Create an automatic playlist
Repeat a playlist
Delete a playlist
Rename a media file
View properties for a media file
Change the amount of memory available for media files
Move a media file
View a picture
Viewing pictures
Delete a media file
Use a picture as the Home screen background
Zoom in to or out from a picture
Change the number of seconds between slides in a slide show
View pictures by name
Pan a picture
Sort pictures
Managing pictures
Save a picture
Hide album art from picture folders
Delete a picture or picture folder
Media card and mass storage mode options
Move a picture
About media cards
Encrypt the files in the device memory and on a media card
View the amount of available memory
About file encryption
Turn off media card support
Turn off mass storage mode
Turn off the prompt for mass storage mode
Cannot play a song or video on a web
Media troubleshooting
My device is not using the correct ring tone or wallpaper
Cannot open media files
Lock your device
Browser basics
Browser
Browsing web pages
Save a web page to a message list
Move back or forward a web
Refresh a web
Stop loading a web
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Add a bookmark for a web
Browser bookmarks
About bookmarks for web pages
Change a bookmark for a web
File a bookmark for a web
Delete a bookmark for a web
Add a bookmark folder for web pages
Rename a bookmark folder for web pages
Delete a bookmark folder for web pages
View web feed content
Web feeds
About web feeds
Change a web feed
Listen to web feed content
Mark a web feed title as opened or unopened
File a web feed
Change the home page or start
Change the default browser view
Browser options
Change JavaScript options
Change font options for web pages
Change display options for web pages
Set the character encoding for all web pages
Clear a browser cache
About browser configurations
Clear the browser history
About TLS
Set the default browser configuration
Browser security
About Wtls
TLS options
Wtls options
About browser push
Add a trusted content server
Browser push
Turn off browser push
Browser push options
Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
Cannot play a song or video on a web
Date, time, and alarm
Set the date and time
Change the clock face
Turn on bedside clock mode
Set options for bedside clock mode
Display a second time zone
Change alarm notification options
Turn on the alarm
Silence the alarm
Use the stopwatch
Date, time, and alarm troubleshooting
Set the timer
Change timer notification options
Time on my device is incorrect
Contacts
Personal organizer
Contact basics
Change a contact
Add a pause or a wait to a phone number
View a contact
Delete a contact
Assign a ring tone to a contact
Customizing contacts
About custom ring tones
Add a caller ID picture for a contact
About mailing lists
Mailing lists
Delete the caller ID picture for a contact
Create a mailing list
Multiple contact lists
Change the display options for contacts
Contact list options
Sort contacts or tasks
Turn off the prompt that appears before you delete items
Calendar
Contact troubleshooting
Calendar basics
Schedule a meeting
Schedule an appointment quickly in Day view
Recurrence fields
Delete an appointment, meeting, or alarm
Schedule an alarm
Open an appointment, meeting, or alarm
Switch days in Day view
Meetings
View your calendar when responding to a meeting
Respond to a meeting invitation
Send an email message to all meeting participants
Check availability of meeting participants
Change the list of participants for a meeting
Contact a meeting participant
Create a conference call meeting from your device
Conference call meetings
About conference calls
Create a conference call meeting from your computer
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Enter a conference call meeting
View tasks in a calendar
Change the start and end time for days
Change the snooze time for reminders
Change the first day of the week
Hide free time in Agenda view
Change how long your device stores calendar entries
Multiple calendars
Change the default calendar
Calendar shortcuts
Tasks
Calendar troubleshooting
Task basics
Hide completed tasks
Change a task
Change the status of a task
Send a task or memo
Task list options
Delete a task
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
Memo list options
Delete a memo
Create a category for contacts, tasks, or memos
Categories
About categories
Categorize a contact, task, or memo
Calculator
Notification profiles
Notification basics
Prevent notification during calls
Change a notification profile
Delete a notification profile
Silence your device
LED notification
Turn off Bluetooth connection notification
LED notification
Custom notification
Turn on LED notification for wireless coverage
About custom notification
Change a notification profile exception
Change the order of notification profile exceptions
Delete a notification profile exception
Assign a ring tone to a contact
Notification profile troubleshooting
About custom ring tones
My device is vibrating more times than expected
Typing
Typing basics
Set the cursor speed
Cancel a text selection
Set the default currency symbol
Turn on key tones
Change the typing input language
Switch typing input methods
Typing input methods
Arabic and Russian typing input methods
Korean typing input method
Spelling checker
Check spelling
Check spelling automatically before sending email messages
Correct spelling while you type
Correct spelling quickly while you type
Change options for checking spelling
Delete a word from the custom dictionary
Custom dictionary
Change a word in the custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
Create an AutoText entry
AutoText
About AutoText
Turn off AutoText for SMS text messages
Delete an AutoText entry
Change an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
Language
Change the input options for SureType technology
Switch typing input methods
Change the voice dialing language
Turn off the shortcut for switching typing input languages
Change the shortcut for switching typing input languages
Change the display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
Backlighting
Display and keyboard
Display options
About organizing applications
Set owner information
Change the display font
Add an application folder
Hide an application icon
Change an application folder
Move an application icon
Delete an application folder
Turn off trackpad sounds
Keyboard options
Assign an application to a Convenience key
Themes
Accessibility options
Display troubleshooting
Search for messages
Search
Messages, attachments, and web pages
Search criteria
Manage message search results
Search for messages by contact or subject
Change a saved search
View a list of saved searches
Delete a saved search
Search for contacts in your organizations address book
Organizer data
Search for organizer data
Manage contact lookup results
Search shortcuts
Synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage data synchronization conflicts
Prerequisites Restoring data over the wireless network
Manage email reconciliation conflicts
About backing up and restoring device data
Synchronization troubleshooting
Delete all device data
Delete email messages over the wireless network
About Bluetooth technology
Bluetooth technology
Bluetooth technology basics
Turn on Bluetooth technology
Switch to a paired Bluetooth enabled device during a call
Connect to a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Bluetooth technology options
Change the pairing name for your BlackBerry device
Make your BlackBerry device discoverable
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Bluetooth profiles
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
Cannot share contacts with a paired Bluetooth enabled device
Get your GPS location
GPS technology
About GPS technology
Turn off location aiding
GPS technology troubleshooting
Cannot use GPS technology
Maps
Map basics
Track your movement
View a list of points of interest near a location
View points of interest on a map
Show or hide a layer on a map
Navigation
Maps bookmarks
Add a bookmark folder for locations or routes
Change a bookmark for a location or route
Delete a bookmark for a location or route
File a bookmark for a location or route
Clear the map cache
Map options
Set the GPS receiver that you use to track your movement
View status information at the top of a map
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
Geotag pictures that you take
View a geotagged picture on a map
Maps troubleshooting
Diagonal lines appear on a map
Add a contact
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Groups
Conversations
Send a voice note to a contact
Add an emoticon
Send a file to a contact
Send a vCard contact attachment
Copy a conversation
Start a conference
View conference participants
Clear a conversation
Availability
Show when you are listening to an audio file
Receive notification when a contact becomes available
Add an application
Switch applications
Applications
View properties for an application
View the size of an application database
About updating the BlackBerry Device Software
Update the BlackBerry Device Software
Application troubleshooting
Cannot add applications
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
About wireless coverage indicators
Turn on LED notification for wireless coverage
About the preferred wireless network list
Change the order of preferred wireless networks
User Guide
Wi-Fi technology
Switch wireless networks manually
Verify the status of network connections and services
About roaming and international roaming
Connect to a Wi-Fi network
About connecting to a Wi-Fi network
About Wi-Fi profiles
Security options for Wi-Fi profiles
Imsi
Prevent your device from connecting to a Wi-Fi network
Change the order of Wi-Fi profiles
Switch Wi-Fi networks manually
Delete a Wi-Fi profile
Change a Wi-Fi profile
Advanced Wi-Fi connection settings
Install a root certificate on your computer
Wi-Fi profile connection options
VPN
Wi-Fi profile IP and DNS options
UMA connection settings
About connecting to a Wi-Fi network for UMA
Cannot connect to a Wi-Fi network
Wireless network coverage troubleshooting
Cannot connect to a wireless network
Change your preferred network type
Cannot synchronize a certificate
Power, battery, and memory
View the amount of available memory
Format the device memory or a media card
Best practice Optimizing your device performance
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Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your contact list
Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
Change the SIM card PIN code
About SIM card security
Protect your SIM card with a PIN code
Change the display name for a phone number
Security
Security basics
About the password keeper
Password keeper
Set a limit for device password attempts
Add a password to the password keeper
Change a password in the password keeper
Set criteria for randomly generated passwords
View a password in the password keeper
Hide passwords in the password keeper
Copy a password
Delete a password from the password keeper
Change the password keeper password
Prevent password copying
About content protection
Encryption
About encryption keys
Set content protection strength
Protect your device data
Generate an encryption key
About memory cleaning
Memory cleaning
About content compression
Turn on memory cleaning
Certificate basics
Certificates
Download a certificate from an Ldap certificate server
View properties for a certificate
Certificate properties
Delete a certificate
View one type of certificate in the certificate list
Send a certificate
View the certificate chain for a certificate
Certificate status
Certificate status indicators
Change the trust status of a certificate
Revoke a certificate
Certificate revocation reasons
Change the display name for a certificate
Certificate options
Add an email address to a certificate
PGP keys
Certificate shortcuts
View properties for a PGP key
Download an updated PGP key from an Ldap certificate server
Download a personal PGP key from the PGP Universal Server
PGP key properties
Delete a PGP key
Send a PGP key
Clear the PGP data cache
Check the revocation status of a PGP key
PGP key status PGP key status indicators
Change the trust status of a PGP key
PGP key revocation reasons
Revoke a PGP key
PGP key options Change the display name for a PGP key
PGP key shortcuts
Change connection information for a certificate server
Certificate servers
Add a certificate server
Connection options for Ldap certificate servers
Send connection information for a certificate server
Connection options for Ocsp and CRL servers
Delete a certificate server
Change when your device deletes the key store password
Change the key store password
Synchronize the key store password with the device password
Key stores
Turn off automatic backup of key store data
Change the refresh rate for certificate revocation lists
About two-factor authentication
About using a smart card with your device
Smart cards
Turn on two-factor authentication
Import a certificate from a smart card
Switch smart password filters
About smart password entry
Turn off smart password entry
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Turn off notification for smart card connections
VPN settings
Software tokens
Log in to a VPN
Change the user name and password for a VPN profile
About security self-tests
Change the software token for a VPN profile
Third-party application control
Reset connection permissions for third-party applications
Verify security software
About permissions for third-party applications
Set permissions for a third-party application
Turn on safe mode
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Security troubleshooting
Cannot unlock my device using my smart card
Cannot download a certificate
User Guide
About service books
Service books and diagnostic reports
Service books
Accept a service book
Diagnostic reports
Set a default recipient for diagnostic reports
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
Include advanced data in Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
Click Save 271
About BrickBreaker
BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Glossary
ADN
EAP-SIM
Rtsp
SMS
Legal notice
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BlackBerry Curve 8520 smartphone model number RCG41GW 280
User Guide